Senior Business Analysis - Hang Seng Insurance - Hang Seng Bank (HK)

Some careers have more impact than others. 
If you’re looking for a career where you can make a real impression, join Hang Seng and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.

Insurance

Hang Seng Bank was one of Hong Kong's bancassurance pioneers with insurance business footprint started since 1965. Over the years, Hang Seng Bank has been committed to serve its customers by providing full spectrum of insurance products including Life Insurance manufacturing, distribution of General Insurance and Medical products, and MPF business.

Insurance is a fast-growing business and is one of the key drivers of Hang Seng Bank. As a well-established insurance entity, we take care of every need of our customers with an optimized service excellence through the Bank’s retail and commercial network, with a dedicated team of professionals in place.

We are currently seeking a high caliber professional to join our team as Senior Business Analysis, reporting to Head of Services Management.

Principal responsibilities

• Lead business analysis for changes, enhancements and new features/services across insurance capabilities and propositions
• Partner with business, product, operations and technology stakeholders from initial scoping and discovery through requirements management, delivery and post-implementation continuous improvement
• Identify underlying business needs and translate them into clear, high-quality requirements and solution outcomes
• Design and optimize customer journeys, process flows and supporting functionality to enable customer-centric insurance experiences
• Produce high-quality analysis artefacts such as story maps, user stories, acceptance criteria, process flows and journey maps
• Support backlog management and prioritization in partnership with Product Owners and cross-functional teams
• Use data, insights and stakeholder input to assess feasibility and shape insurance features and functions
• Bridge business, product, operations, technology and delivery teams to ensure effective end-to-end solution design
• Work closely within Agile teams to support efficient, iterative delivery and faster time to market
• Promote strong analysis discipline and best practices, including reuse, quality standards and continuous improvement
• Provide leadership, guidance and coaching to analysts and contribute to a high-performing analysis community
• Facilitate workshops and stakeholder discussions to drive alignment, clarity and effective decision-making

Requirements

• Proven experience in business analysis, requirements management and solution design within a complex organization
• Strong track record of leading analysis activity for digital, customer, product or process change initiatives
• Experience working in Agile environments with cross-functional teams, including Product Owners, engineers and delivery stakeholders
• Strong capability in documenting user stories, acceptance criteria, end-to-end process flows, customer journeys and other analysis artefacts
• Excellent analytical and problem-solving skills, with strong attention to detail and the ability to manage complex requirements through to completion
• Ability to translate business needs into practical solutions and communicate complex concepts clearly to technical and non-technical stakeholders
• Strong stakeholder management, influencing and relationship-building skills across multiple functions and priorities
• Experience working with business stakeholders, product managers, architects and engineers, with a good understanding of technical concepts such as APIs, cloud infrastructure and backend systems
• Demonstrated ability to use data and customer insights to support prioritization, solution design and proposition development
• Strong written and verbal communication skills, with the ability to facilitate workshops and drive consensus
• Experience using tools such as JIRA and Confluence
• Leadership experience, including coaching or supporting other analysts, would be an advantage
• Experience in insurance, financial services or customer journey transformation would be highly desirable
• Professional qualifications such as Enhanced Competency Framework (ECF) and/or Certified Banker (CB) under Hong Kong Institute of Bankers (HKIB) would be an advantage.

RBW

You’ll achieve more when you join Hang Seng Bank Limited.


Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

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Issued by Hang Seng Bank Limited