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RB&W CDD Assistant Manager - Hang Seng Bank (HK)

Location: 

Mongkok, Kowloon, HK

Brand:  Hang Seng Bank
Area of Interest:  Quality Assurance
Closing Date:  Hybrid Worker
Date:  27 Aug 2026

Job description

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Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join Hang Seng and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.

 

Retail Banking and Wealth (RB&W) Business Risk Management, Fraud and Credit Control – RB&W Business Risks and Resilience

We are currently seeking a high caliber professional to join our team as RB&W CDD Assistant Manager.
 

Principal responsibilities

  • Support the Private Banking Frontline as a CDD Case Preparer, including QC, advice, and guidance to meet the Bank’s KYC due diligence requirements during complex onboarding and ongoing reviews.
  • Keep EDD profiles to a high standard, making sure the work is audit-ready for QA checks and internal/external audits.
  • Troubleshoot issues and unblock cases so account openings and reviews are completed on time, delivering a smooth customer experience while staying fully compliant with policy and regulatory expectations.
  • Work closely with key partners (RB&W business units, Financial Crime Compliance, and onshore/offshore KYC ops) to support CDD delivery—covering quality calibration/monitoring, performance issue fixes, and MI reporting.
  • Manage complex EDD cases and deliver central BRR-CDD responsibilities, supporting regulatory actions and EDD remediation.


Requirements

  • Strong team player with a practical, solutions-focused mindset
  • Comfortable handling a busy workload and prioritising tasks when things get hectic
  • Degree-qualified in Business, Finance, Accounting, or Technology
  • Solid understanding of AML, regulations, and compliance across banking and financial services
  • Confident writer, able to produce clear governance papers and reports
  • Strong research, communication, and stakeholder skills
  • Fluent English (spoken and written), with the ability to write reports and clearly understand source of wealth narratives
  • Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes

You’ll achieve more when you join Hang Seng Bank Limited.

www.hangseng.com/careers
 
https://www.linkedin.com/company/hang-seng-bank

 
Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services.  We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
Issued by Hang Seng Bank Limited

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