Manager, Fraud Education and Communication - Hang Seng Bank (HK)
Mongkok, Kowloon, HK
RB&W Fraud - Fraud Management
We’re not just fighting fraud; we’re empowering our frontline teams to protect our customers and represent our brand. We’re looking for a dynamic and passionate training professional to lead customized learning programs focused on fraud prevention. This is a high-impact role where your expertise will help frontline staff stay sharp, safeguard our customers, and make a meaningful difference in the community.
Principal Responsibilities
• Conduct Training Needs Analysis to uncover skill gaps and unlock growth potential
• Design programs, create engaging learning content and deliver the training aligned with business goals and compliance standards
• Deliver communication and soft skills training tailored to operational and fraud-prevention purpose
• Drive event management and outreach training across schools, NGOs, and community partners
• Support broader fraud management initiatives, including learning strategies, fraud awareness campaigns and fraud case handling
What We’re Looking For
• Minimum 8 years’ working experience, preferable in training, education, or related professional fields
• With knowledge of fraud typologies, emerging fraud trends in digital banking or financial crime compliance
• Proven ability to craft and execute training activities in dynamic banking environments
• Excellent facilitation skills and a genuine passion for developing people are highly valued
• Experience with video production and digital training tools will be an advantage
• Proficiency in both English and Chinese, including Putonghua
• A proactive, ready to take on new challenges and deliver excellence
You’ll achieve more when you join Hang Seng Bank Limited.
www.hangseng.com/careers
https://www.linkedin.com/company/hang-seng-bank
Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
Issued by Hang Seng Bank Limited