Manager, Fraud Education and Communication - Hang Seng Bank (HK)

RB&W Fraud - Fraud Management 
We’re not just fighting fraud; we’re empowering our frontline teams to protect our customers and represent our brand. We’re looking for a dynamic and passionate training professional to lead customized learning programs focused on fraud prevention. This is a high-impact role where your expertise will help frontline staff stay sharp, safeguard our customers, and make a meaningful difference in the community.

Principal Responsibilities  

• Train internal teams in fraud prevention techniques and communication skills.
• Develop and conduct fraud education workshops for varied audiences.
• Lead event management and outreach training with schools, NGOs, and community partners.
• Support broader fraud management efforts, including learning strategies, awareness campaigns, and case handling.

What We’re Looking For

• 8 years of experience or above, preferably in training, education, communication, fraud prevention, or related fields.
• Strong communication skills with the ability to engage diverse audiences.
• A passion for community support and customer protection.
• Experience with video production and digital training tools is advantageous.
• A proactive approach with adaptability, digital literacy, critical thinking, and empathy.
• Proficiency in English and Chinese, including Putonghua.

RBW

You’ll achieve more when you join Hang Seng Bank Limited.
 
www.hangseng.com/careers
 
https://www.linkedin.com/company/hang-seng-bank

 
Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services.  We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
 
Issued by Hang Seng Bank Limited