Manager, Collections - Hang Seng Bank (HK)
Location:
Mongkok, Kowloon, HK
Brand:
Hang Seng Bank
Area of Interest:
Risk and Compliance
Closing Date:
Hybrid Worker
Date:
30 Jul 2026
Job description
Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join Hang Seng and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.
Retail Banking and Wealth (RB&W) Business Risk Management, Fraud and Credit Control - Credit Control Services
We are currently seeking a high caliber professional to join our team as Manager, Collections.
Principal responsibilities
- Lead, plan and co-ordinate a wide range of projects, including offshoring migrations, process reviews, system and manpower related issues to ensure the smooth delivery of credit collection services
- Provide prompt responses and recommendations on credit policies to adapt to the fast and changing market
- Initiate and manage legal proceedings against debtors by instructing external solicitors/counsel and ensuring cases are progressed within agreed timelines and budgets.
- Ensure all legal recovery activity is conducted in line with Group standards, local regulatory expectations, and fair customer treatment principles.
- Represent the bank at hearings as required, and coordinate witnesses, evidence packs, affidavits, and documentation with internal stakeholders and external counsel.
- Liaise with the Official Receiver’s Office / Outside Trustee on bankruptcy related matters
- Handle and manage external solicitor firms (Third-Party management), formulate guidelines for law firms and ensure their adherence to Group, HASE and regulatory guidelines
- Motivate team members and provide adequate training and job rotation opportunities
Requirements
- University degree in a related discipline OR other relevant qualifications
- Minimum 5 years' managerial experience in credit risk or complaint handling and project management, in relation to retail banking products
- Good understanding of portfolio management technique including analytics
- Strong interpersonal / leadership skills Proficiency in both English and Chinese, fluency in Putonghua an advantage
- Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes