Head of Control Office - Hang Seng Bank (HK)

Some careers have more impact than others.
 
If you’re looking for a career where you can make a real impression, join Hang Seng and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.

Commercial Banking – Global Trade Solutions

Hang Seng's Commercial Banking business provides customized one-stop financial solutions to our corporate customers, from prime small and medium-sized businesses to publicly listed companies.

For customers conducting business locally or around the world, we offer a comprehensive range of services including corporate lending, trade solutions, structured loan, cash management, investment, treasury services, insurance and e-Banking services. As a reliable financial partner, we attend to the specific business needs of our customers and provide efficient tailor-made banking solutions through our relationship managers and dedicated specialists.

We are looking for high caliber professionals to join our team as Head of Control Office. A senior manager role plays a key central role overseeing and executing key activities within the risk and control framework in GTS. This leadership role will involve providing specialist risk and control advice, expertise, challenges and insights, promoting risk and control monitoring and decision-making. The job holder is accountable for driving the effective governance and management of Non-Financial risks in the First LOD in line with the Non-Financial framework.

This role is also responsible for business risk compliance with HSBC and Hang Seng (the Group) policies, and Group Audit requirements in respect of business risk control; and ensuring that controls are operating effectively through coordination of and collaboration with regional, country and impacted outsourced control monitoring teams. The role requires regular engagement with key stakeholders within first, second and third Line of defence, external Audit and regulatory bodies as and where required.

The jobholder will ensure the fair treatment of our customers is at the heart of everything we do, both personally and as an organisation. This will be achieved by consistently displaying the behaviours that adhere to Group’s risk policies and procedures, including timely notification and escalation of any concerns and taking required action in relation to points raised by internal and external stakeholders.

Principal Accountabilities

1. Manage and Oversight

• Drive the design and delivery of Non-Financial Risk program within the area of remit, in collaboration with Risk Stewards/Regional GTS considering local regulatory requirements.
• Support Risk and Control Owners through proactive advice based on risk and control knowledge and insights and present risk management solutions where appropriate
• Promote accountable risk and control decision-making based on quality data and commercial analysis and initiate a programme of global, regional and country specific themed control reviews.
• Provide advice and support in respect of GTS Policy and procedures
• Responsible  for interpreting emerging risks and issues.
• Responsible for scheduling GTS governance forums. The jobholder is responsible for preparing the GTS 'First Line of Defence Papers' and other governance forums (i.e. Country RMM).
• Responsible for identification and implemenation of Important Business Services and supporting the Business Service Owner Support (process map review, risks, controls, process MI, exception monitoring, BSO Forums etc) within the country.
• Assist the business in achieving satisfactory Audit and Assurance reviews and to achieve operational losses within risk appetite.

2. Stakeholder Management and Leadership

• Communicate a clear vision for the role holders within the first line of defense that is aligned to the Group overall values and goals, and inspires and engages people to create an inclusive, high performing, customer-centred culture.
• Deliver fair outcomes for our customers, promoting desired behaviors and a positive risk culture, and supporting the delivery of the Conduct outcomes whilst aligning personal behaviours to the Group values
• Develop and maintain strong working relationships with stakeholders under the three lines of defence, including Senior Regional stakeholders.
• Drive best operational practice through Control Office (CCO) activities, themed reviews, liaison with other functional areas
• Set expectations, share best practice, manage, monitor, coach and develop team leaders and others to ensure that they maximise their performance, meet the required standards, and continuously develop their capabilities and experience
• Promote teamwork by demonstrating collaboration and matrix management in action and challenging actions and behaviours that are not consistent with the Group's diversity policy and/or the best interests of the business and its customers
• Responsible for all aspects of CCO training. This includes educating Risk & Control Owners on Roles & Responsibilities, writing MSIIs, control monitoring activities.

3. Operational Effectiveness and Controls

• Enable the business to clearly, consistently and comprehensively articulate the risk profile of the business/service/process including the integrity of processes and controls.
• Ensure that business inherent risk profile and any related issues/impacts are understood by the business and the appropriate actions (and/or risk acceptance) have been put in place to manage residual risk within appetite.
• Overseeing the adoption of SOX Coordination.  This includes the SOX certification, tagging of SOX controls, SOX issue monitoring etc.
• Driving de-risking activities where required.  This could include looking at how we change the existing approach to lower the risk e.g. setting risk appetite, agreeing policies, agreeing new controls etc.
• Maintain a robust oversight and assurance of the risk and control framework to ensure that operational (and other) risks are managed closely and effectively, in a commercially sensitive and practical manner.
• Maintain oversight on the implementation of Control monitoring plans within the country and timely completion of key Control Indicators (KCIs)
• Determine whether issues identified by the three line of defence should be considered for read across and maintain oversight on the completion of the process for the area of remit.
• Conducting Thematic reviews on specific processes on ad-hoc basis upon business need.
• Conducting a yearly review on raised Issues/Events within the area of remit and assessing whether any enhancement in the control environment is required.
• Ensure proper resolution of Helios Data Quality issues and acting as an escalation point for unresolved issues.
• Driving and embedding the agreed escalation process within the first of line of defence related to material events and issues in line with the NFR risk framework or country/regional procedures.
• Maintain oversight on country specific regulatory requirements.

4. Compliance & Risk Management

Protecting the reputation and integrity of the Group’s Brand. This should be evidenced by overall conduct ("do the right thing") and by proactively demonstrating active compliance with both the letter and the spirit of applicable laws, regulations, internal policies and procedures together with the management of information security and cyber risks.  Demonstrating through escalating and speaking up, a proactive approach to identifying when things go wrong or when potential risk issues are identified.

Job Requirements

• Act as trusted advisor for the senior management of the supported country on how to properly manage their Non-Financial risks and all items related (Risk assessments, Control environment, issues management).
• Provide remit area Senior Management with updates on any relevant changes to policy or projects related to operational risk that have an impact on their area of responsibility.
• Promote accountable risk and control decision-making based on quality data and commercial analysis.
• Manage the provision of specialist risk and control knowledge and insights, leading efforts to continuously improve the control environment and monitoring of risk, including behaviors.
• Identify trends to anticipate future developments in the risk and control environment.
• Actively challenge poor, inefficient, or excessive controls, related tasks and behaviors 
• Manage the development and implementation of future-fit risk management frameworks.
• Overseeing and assuring a diverse and complex risk, control, and regulatory environment covering the country / region, that is continually developing/changing scope and focus. The role holder is required to keep up to date regarding external developments in global/ country regulations, market trends and competitor activity.
• Influence and shape the development of regulatory frameworks in collaboration with internal parties.

Qualifications & Experience

• University degree in Business Administration, Finance or related disciplines with extensive banking experience across Operations and Risk Management requiring management of diverse risk types (job holder with project management experience is an advantage)
• Thorough understanding of GTS key customer journeys, business & operational processes.
• Deep understanding of the Group structures, processes, and objectives, especially in the risk environment.
• Strong leadership, team player and management ability
• Strong communication skills to be able to influence and challenge stakeholders.
• High level of attention to detail and analytical skills
• Great sense of ownership and servicing mindset and a desire to find ways to continually improve the service delivered.
• Identifying, defining and solving problems that impact on your work or the wider business.
• High level of drive and motivation to ensure delivery of a broad range of outputs simultaneously.
• Proven ability to articulate complex issues concisely and in clear language.
• Use judgement and experience to determine how to handle complex requests and varying timescales; make judgements quickly and consistently.
• Relationship management and collaboration skills: ability to form effective relationships and achieve influence with peers across the organisation.
• Interpersonal skills: proven ability to communicate effectively and confidently at all levels across the Group.
• Proficiency in English is a must with knowledge of application software such as MS Word, Power Point and Excel.

You’ll achieve more when you join Hang Seng Bank Limited.
 
www.hangseng.com/careers
 
https://www.linkedin.com/company/hang-seng-bank

 
Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services.  We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
 
Issued by Hang Seng Bank Limited