Head of Acquisition and Mortgage Sales

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join Hang Seng and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further. 

Head of Acquisition and Mortgage Sales

Reporting to the Head of Retail Distribution, the Head of Acquisition and Mortgage Sales is responsible for (i) leading the in-branch General Banking Officer (GBO) sales channel to drive product and client acquisition through face-to-face activities and related operational support, and (ii) leading mortgage sales strategy and execution through mobile sales and partner channels. The role delivers the financial performance targets by growing new-to-bank and existing customer value, strengthening mortgage market position, and ensuring strong customer outcomes, service standards, operational integrity and regulatory compliance.

We are currently seeking a high caliber professional to join our department as Head of Acquisition and Mortgage Sales.

Principal responsibilities

• Grow mortgage business through clear sales strategy, resource allocation, and strong execution via mobile sales and partner channels (developers/property agencies), supported by effective branch referrals.
• Lead the in-branch GBO sales channel on product and client acquisition, overseeing face-to-face activities and related operational support to deliver the financial performance targets.
• Drive growth in Retail Banking and Wealth Business through cross-sell and acquisition to incoming branch traffic and outreach activities (e.g., New-to-Bank, client upgrade, deposits, mortgages, credit cards, insurance).
• Manage small scale sales & service outlets (e.g., B0 branches, MTR sites) to deliver strong service and operations, and implement plans to capture sales opportunities and optimise cost/income
• Establish close relationship with branded developers, property agencies to facilitate sales development at working level
• Initiate measures to solicit maximum support from product teams and business units in Retail Banking and Wealth to deliver sales, service and operational outcomes 
• Build a high-performance, high-care culture across the GBO acquisition and mortgage sales teams.
• Establish and maintain a robust and efficient control environment to ensure good operational, financial and project management and compliance with group policy and procedures

Requirements

• Multi-product complexity across transactional banking, mortgages and wealth; balancing service and sales demands in-branch
• Adapting to changes in economic environment and mortgage market dynamics
• Strong people leadership and ownership to lead high -performing/high-care sales teams, drive business performance and establish strategic business partnerships.
• Strong stakeholder collaboration to build rapport and synergies 
• University degree in Finance or related disciplines.
• High level of customer centricity mindset with dedication to deliver exceptional quality services for customers

RBW

You’ll achieve more when you join Hang Seng Bank Limited.
 
www.hangseng.com/careers
 
https://www.linkedin.com/company/hang-seng-bank

 
Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services.  We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
 
Issued by Hang Seng Bank Limited