Fraud Management Manager - Hang Seng Bank (HK)

Some careers have more impact than others.
 
If you’re looking for a career where you can make a real impression, join Hang Seng and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.

A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

WPB Fraud 

We are currently seeking a high caliber professional to join our department as Fraud Management Manager. 

Principal responsibilities

• Strengthen and oversee the RBW fraud and mule control framework, ensuring compliance, risk mitigation, and operational efficiency.
• Coordinate responses to fraud and mule incidents, customer complaints, and regulatory enquiries, including after-hours support and business trip when required.
• Assess and address current and emerging fraud risks, implementing effective controls and recommending improvements.
• Utilize data analytics and machine learning to identify fraud trends and enhance detection strategies.
• Act as the first line of defense, advising on fraud risk appetite and supporting prevention, detection, and investigation activities.
• Deliver fraud awareness training and support new business initiatives with risk assessments and control design.
• Monitor controls, escalate deficiencies, and support ad-hoc requests from line manager and department head.

Operational Responsibilities

• Lead investigations into fraud and scam cases, ensuring compliance with policies and regulations.
• Conduct Interview, analyze transactions, assess customer behavior, and document findings.
• Prepare reports for internal and regulatory review, support chargeback and recovery processes, and oversee offshore fraud teams.
• Drive process improvements and provide training on best practices.
• Work in non-HASE premises when required

Requirements

• Degree or equivalent in a relevant field.
• At least five years’ banking experience, with knowledge of fraud risk, AML, and regulatory requirements.
• Strong analytical and stakeholder management skills.
• Proficient in English and Chinese.
• Able to work effectively under pressure.