Direct Sales Manager (Mortgage) - Hang Seng Bank (HK)

Retail Distribution – Mortgage Relationship Management RBW

As one of the Hong Kong's leading mortgage banks, we help smooth the path to home ownership for customers by offering innovative, timely and comprehensive mortgage products and services that allow homebuyers at all levels to fulfill their home-buying dreams.  Our services are delivered through a comprehensive range of service channels, including branches, mobile direct sales, e-channels and customer hotlines.

Should you join our Secured Loans business, you will work closely with our professional, innovative and committed staff to develop and enhance secured loan products to meet the changing needs of customers in a dynamic market environment and to deliver premium services to our customers.

We are currently seeking a high caliber professional to join our team as Direct Mortgage Manager, reporting to Senior Mortgage District Lead.

Principal responsibilities

• Plan and direct mortgage sales activities to grow the Bank's mortgage business and other WPB products
• Generate sales leads from estate agencies, solicitor firms and property developers for primary and secondary property markets
• Assist District Lead to coach and guide team members to handle mortgage application documents and submit them for credit assessment based on the Bank's mortgage guidelines and policies
• Monitor sales process to ensure sales activities are compliant with the Bank's policies procedures
• Participate in the selling and promoting of mortgage loans products, as well as cross-selling other financial products and services to our customers through the Bank's distribution channels
• Keep abreast of latest development of the mortgage business and recommend corresponding business strategies as appropriate
• Manage operational risk and observe the relevant policies/ guideline 

Requirements 

• Proven experience in mortgage lending business with good contacts at property developers, estate agencies / mortgage brokers and solicitors' firms or related retail banking experience
• Strong service and sales orientation, with good communication and interpersonal skills
• Able to demonstrate competency as sales leader with strong sales and service orientation, good interpersonal and leadership skills
• Ability to take challenges positively and willingness to work on weekends and public holidays, if required
• Pass in the Insurance Intermediaries Qualifying Examination (IIQE) is required; HKSI Licensing Examination is preferred
• Proficiency in both English and Chinese; knowledge of Putonghua an advantage
• High level of customer centricity mindset with dedication to deliver exceptional quality services for customers
• Professional qualifications such as Enhanced Competency Framework (ECF) and/or Certified Banker (CB) under Hong Kong Institute of Bankers (HKIB) would be an advantage.

The employment is subject to Mandatory Reference Checking Scheme (MRCS) as per regulatory requirement. For details, please refer to Mandatory Reference Checking Scheme Phase 2 | The Hong Kong Association of Banks.