Business Analyst
Brand:
Hang Seng Bank
Area of Interest:
Location:
Mongkok, Kowloon, HK
Work style:
Hybrid Worker
Date:
4 Dec 2025
Some careers have more impact than others.
If you’re looking for a role where you can continue to make an impression, take the next step at Hang Seng where your contributions will always be valued.
We are currently seeking high caliber professionals to join our department as Business Analyst under Retail Banking & Wealth - Transformation & Business Architect Team
Principal responsibilities
- Provide internal consultancy services on project / systems implementation, workflow design, and process re-engineering in various Retail Banking & Wealth business areas
- Responsible for investigating operational issues, problems and new opportunities. Provide initial high-level options for solution design, factoring feasibility (commercial, business, technical, delivery, etc.) and business / change impact
- Build end-to-end business models and process map of products and services with varying levels of complexity to help assess and communicate how different scenarios impact existing state of business.
- Support the business owner to prioritise product backlog by providing insight based on business knowledge, investigations, and analysis.
- Assist the project team in defining clear criteria for acceptable final solutions of work to ensure new business and services meet business and user needs and are aligned with organisational goals
- Keep abreast on latest technology / best practices in banking industry and deliver changes to current processes with efficiency and cost improvement
- Foster a high engagement team to deliver good quality outputs which exceed user expectations
Requirements
- University graduate in related disciplines or other relevant qualifications
- Minimum of 5 years’ relevant experience in project management/business analysis capability
- Knowledge in retail banking business, especially in unsecured loan, is preferred
- Familiarize with different ranges of business analytical tools like data models, process flow construction, customer journey mapping etc.
- Agile knowledge will be an advantage
- Being proactive, innovative, with good communication and analytical skills
- Proficiency in both spoken and written English and Chinese
- Ability to adopt a growth mindset and proactively identify and bring about change opportunities
- Great sense of ownership and servicing mindset to ensure efficient and effective front-to-back processes and excel customer experience
- Professional qualifications such as Enhanced Competency Framework (ECF) and/or Certified Banker (CB) under Hong Kong Institute of Bankers (HKIB) would be an advantage