Director - Responsible AI (Risk & Control) HBUK

Ready to set HSBC UK’s standard for safe and fair AI?

Why HSBC

HSBC is one of the largest banking and financial services organisations in the world. Guided by our purpose of opening up a world of opportunity, our ambition is to become the world’s most trusted bank globally, putting customers at the heart of everything we do.

The Role

Head of Responsible Artificial Intelligence is a senior role within HSBC UK Business Risk & Resilience, shaping how we govern and oversee AI and GenAI across the bank. You’ll set the risk and controls strategy and provide oversight so AI is designed, deployed and operated safely, fairly and securely in line with UK regulatory expectations and HSBC UK’s risk appetite. Working across HSBC UK and with Group stakeholders, you’ll provide effective scrutiny across the AI lifecycle and support accountable decision-making for material AI use cases. You’ll also set expectations for operational resilience and third-party assurance for AI solutions. Success means clear decision rights, consistent governance outcomes and decision-ready reporting that strengthens customer outcomes, colleague impact and the bank’s resilience.

This role can be based in Birmingham, Sheffield, Leeds or Manchester

What you'll be doing

• Define risk and minimum control standards for AI and GenAI use cases including monitoring thresholds for customer-facing and material decisioning applications
• Establish the governance operating model for HSBC UK AI use cases including decision rights and escalation routes and ensure adherence across governance meetings
• Oversee controls across the AI lifecycle including use-case intake, data suitability, development, validation, deployment, monitoring, change management and decommissioning
• Translate UK supervisory expectations into practical requirements and evidence covering governance, model risk, operational resilience, consumer outcomes and third-party risk
• Set operational resilience expectations for AI services including impact tolerances, dependency mapping, testing approaches and recoverability
• Coordinate response to AI-related incidents including root cause analysis and sustainable remediation tracking
• Set assurance requirements for third-party AI solutions covering transparency, auditability, data rights, security and exit plans and oversee ongoing monitoring
• Provide decision-ready MI and reporting to senior risk committees on AI inventory, materiality, KRIs and KPIs, issues, incidents and remediation progress and support internal and regulatory reviews

What we're looking for

• Senior experience in risk, governance, assurance or control design for AI or analytics in a regulated environment
• Strong understanding of AI and GenAI risk domains including fairness and bias, explainability, privacy, security, data governance, model risk, conduct and consumer outcomes and operational resilience
• Proven experience translating UK regulatory and supervisory expectations into workable governance, controls and evidence
• Experience providing scrutiny and oversight across an end-to-end AI lifecycle
• Ability to present complex technical concepts to non-technical audiences and influence decision-making in senior forums
• Experience building effective networks across a matrix structure including with Compliance (RC), Enterprise Risk Management (ERM) and Legal
• People management experience including building capability through training, playbooks and communities of practice
• Experience producing clear MI for senior stakeholders including AI inventory, materiality, KRIs and KPIs and issue and remediation tracking

Responsible AI Governance for HSBC UK

If you want to shape how a major UK bank governs AI and GenAI this role offers the scope to set standards that translate into better decisions and stronger outcomes. You’ll work across business lines and risk stewards to put clear controls and oversight around material AI use cases. You’ll also strengthen operational resilience and third-party assurance in an area that’s evolving quickly. Apply to help embed responsible innovation across HSBC UK.

Opening up a world of opportunity.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, socio-economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk via hsbc.recruitment@hsbc.com.