Payment Services officer

Payment Services officer (19781)

Some careers open more doors than others.

If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities.

We are currently seeking an experienced professional to join our team.

In this role you will be:

• To handle day to day all Payment related activities
• To monitor and control Group Service Center “GSC” and provide support to undertake all complex processing within the section.  
• To provide quality service to achieve maximum customer satisfaction by correctly interpreting & processing instructions.
• An acceptable/agreed volume of work is handled contributing to the achievement of the sections performance targets
• To ensure that tasks are prioritized, processed and completed in accordance with procedures
• Common frauds/errors/irregular transactions are identified, and appropriate action is taken in accordance with procedures
• To ensure that a general level of awareness about Money Laundering and other legal and regulatory requirements are always maintained
• Knowledge and experience are shared with colleagues, aiding on referred/technical issues
• To ensure a high-quality service, in line with procedures and compliance guidelines, to achieve maximum customer satisfaction by prompt and accurate processing of related documentation
• Assume any other responsibilities assigned by the superiors.
• To build strong internal customer relationships and provide efficient and high-quality service.
• To guide and attend to customer queries appropriately.
• To ensure doing AML, WOLF and UV check as per compliance procedures.
• To be fully aware and comply with the regulatory requirements. 

To be successful in the role, you should meet the following requirements:

• 0-2 years’ experience
• University degree/Diploma
• Excellent customer service and interpersonal skills.
• Computer skills
• General understanding of Financial Institutions and Payment Systems

For further details and application information please visit our careers site, searching under reference number 19781.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working, and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website

Issued by The Hong Kong and Shanghai Banking Corporation Limited