Customer Service, CIB Coverage (Bahrain Nationals only)

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If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further

HSBC Corporate and Institutional Banking (CIB) is a markets-led, financing-focused business that provides investment and financial solutions. Through our international network, we connect emerging and mature markets, covering key growth areas. We partner with our corporate, government and institutional clients to help them achieve consistent, long-term performance. Our products and services include advisory, financing, prime services, research and analysis, securities services, trading and sales and transaction banking.

We are seeking an ambitious Bahraini national to work as part of the Bahrain CIB Coverage team.

In this role, you will:

• Provide frontline over the counter service for corporate customers including addressing queries, handling documents with appropriate authorisation checks, routing queries and documents to the right HSBC teams internally and sharing of  documents/instruments with authorized client representatives.
• Manage Corporate Counter activities, including liaising with company representatives over the counter.
• Act as the first point of contact for customers at the corporate counter.
• Answer customer/accounts department queries and guide customers to the relevant HSBC department as required; share relevant RM/team information internally as needed.
• Receive customer requests over the counter and accept documents after completing preliminary checks.
• Perform preliminary checks prior to receiving documents, using HSBC systems for CIB for Corporate, GPS and GTS transactions.
• Perform authorisation checks and release ready items (documents/cheques/cheque books/trade documents/trade guarantees and other ready documents).
• Obtain relevant approvals in exception scenarios.
• Provide counter back-up for the Trade counter during leave periods.

To be successful in the role, you should meet the following requirements:

• Experience in customer-facing operations/service (counter or branch-style environment).
• Attention to detail for preliminary checks and authorisation/signature validation.
• Ability to manage customer queries and route requests to the correct internal teams.
• Sound judgement to escalate and obtain approvals for exceptions (e.g., unauthorised messenger, signature mismatch).
• Organised approach to handling documents and managing multiple requests.
• Ability to handle documents and communicate with clients in English and Arabic
• Ability to work collaboratively across teams, communicate clearly with diverse customer representatives, and ensure fair, consistent service.
• Support colleagues through back-up coverage and share relevant information responsibly to help teams succeed together.

You’ll achieve more at HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

We believe diversity brings benefits for our customers, our business and our people. Different ideas and perspectives help us innovate, manage risk and grow the business in a sustainable way. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.