Manager, Wholesale Ops

Key Accountabilities / Impact on Business 

• Independently perform operational tasks within the Bank as may be assigned by manager with limited supervision
• Manage the operations team for delivery and execution of E2E process on credit, account/client service, any other operation tasks
• Ensure KPI continually met and manage Business Expectation
• Maintain standards in production quality, service level and financial performance
• Support Head of Wholesale Ops to perform MI reporting, operational procedures review ensure all works strictly comply to local and global regulation and compliance
• Resolving or escalating issues with operational effectiveness in a timely and appropriate manner
• Proactively seek out opportunities to drive process streamlining, digitization and transformation initiatives and actively participate in local / regional projects as local representation

 Experience, Skills and Qualification 

• Over 5 years of experience in operations / processing environment
• Must be self-motivated, proactive and flexible with an ability to deliver time-challenged and high-responsibility tasks
• Strong project management and execution focus extremely organized and effective at time management
• Excellent written and verbal communication skills, in both Chinese and English
• Good commercial sense and excellent customer services mindset
• Able to work under stress and strains and be change oriented
• Good interpersonal skills and able to work collaboratively across functional and business lines
• Analytical and detail oriented
• Good team player and multi-tasks

You’ll achieve more at HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within and inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.