Manager, Performance, COO Office
Brand:
HSBC
Area of Interest:
Location:
Macau, Macau, MO, N/A
Work style:
Date:
11 Dec 2025
Key Accountabilities / Impact on Business
- Strategy Planning and Change Execution – support strategy planning and change management, either internally or externally driven, on a continuous improvement basis
- Financial Management and Data Analysis – support the management of budgeting, forecasting, and cost controls, including tracking operational losses, driving efficiency, and ensuring robust challenge mechanisms are in place. Support with data analysis and regulatory reporting data consolidation and review.
- Service Performance Management – supporting with managing any “services” delivered to business, with appropriate benchmarks, metrics and reporting on efficiency, effectiveness and success of those “services”
- Governance & Documentation – provide support in ensuring appropriate and consistent governance is developed and implemented with robust documentation and supporting management
- Organizational Design – maintaining and continually reviewing organizational designs
- People agenda – support development and execution of people engagement plan for GCOO and wider Macau teams
- Project execution – support with region/country specific programmes supporting Group COO strategic actions’ execution or provide governance oversight on cross-line of Global Business / Global Functions
- Continue to improve the oversight and governance of third party management to enable more forward looking governance environment as well as support the ongoing management of third party engagements.
Experience, Skills and Qualification
- Extensive experience in banking/ financial services, preferably in a global organization
- Educated to graduate degree level in business management related field or associated relevant business experience
- Knowledge with proven experience preferred in financial budgeting, strategic planning, communication, and people management processes
- Proven project management experience with an ability to influence senior stakeholders
- Previous background of working in a matrix organization structure; ability to persuade individuals at different levels
- Strong data analytics skills is an advantage
- Good verbal and written communications skills required in English; other language abilities are advantageous
- Good application of MS Office, with sound knowledge in MS Excel, MS PowerPoint; Additional data management skills such as excel VBA or programming capability will be
preferred.
You’ll achieve more at HSBC.
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