Head of Services

Key Accountabilities / Impact on Business

• Trade is a core product for the Group across various customer segments, including GBM, CMB, and Private Banking. The jobholder is responsible for managing transaction, multiple processing or checker teams. The remit area may be an entire country, entire region or may be global and may cater for single or multiple business areas in HSBC. The nature of the activities may include account servicing, client onboarding, payments, sanctions screening, internal business services, internal transactions and credit services.
• The job requires a high degree of understanding in Trade operations in terms of technical knowledge, through understanding of International Chamber of Commerce (ICC) published rules as well as GTS FIM, Internal Controls and Group Compliance Policy including International sanctions and Financial Crime Risks etc. 
• In delivering their responsibilities, they are expected to successfully lead a cohesive team which is inspired to meet business imperatives. 
• This will include monitoring of workflow management tools, facilitating optimal resource planning to ensure delivery of a “superior” customer service in accordance with laid down rules and regulations.
• To assist Head of GTS for managing of reconciliation and audit activity and management of escalated matters
• To demonstrate a strong focus in GTS services, and to increase productivity whilst maintaining the highest service standard. To ensure that all internal compliance and guidelines are met.
• To ensure tasks are executed in line with Service Level Agreements and all prevailing regulations
• To assist with the management of relationships with internal and where applicable, any external stakeholders
• To assist with the management of work schedules, resources and budgetary planning for the unit
• To ensure that the unit is equipped with systems, resources and expertise to support the unit objectives

Experience, Skills and Qualification

• Excellent knowledge and experience in trade products, operations, Trade Cycle and customer service
• Ability to lead and motivate other managers and employees, employing appropriate management style;
• Good understanding of Customer Groups and supporting business initiatives
• Good understanding of Operational Risk related to the underlying Trade Transactions
• Excellent interpersonal, influencing and communication skills
• Strong organizing and time management skills
• Ability to use strong judgmental skill to identify and resolve problems
• Can work independently and quickly, with good attention to detail and solutions oriented
• Good command of spoken and written English desirable
• Self-motivated with initiatives to take on new and additional responsibilities

You’ll achieve more at HSBC.

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Issued by The Hongkong and Shanghai Banking Corporation Limited.