General Banking Officer

Key Accountabilities / Impact on Business

• Support GBM / BM on executing and implementing S&S plan for the branch and ensures the performance objective are achieved.
• Identify potential customers with Deposits, Fx, HMLs, credit cards, IBC a/c, GI , PIB and Life insurance needs.
• Support and complete the CDD/EDD/RFI related reviews and documentations with good quality and critical thinkings
• Ensure that banking hall environment is friendly, efficient & professional, with effective merchandising.
• Collect market intelligence, & report customer feedback, usage, receptiveness etc to BM/GBM
• Providing consistently high level or service delivery and efficiency to Premier and general banking customers.
• Providing one-stop personal banking services, handling customers’ enquiries and resolving customers’ complaints promptly, efficiently and professionally.
• Work collaboratively and communicating persuasively, emphasizing teamwork, diversity and knowledge sharing with working parties.
• Assist in driving the Bank’s value and build a customer centric and risk adverse culture
• Contribute the continuous improvement of the Bank’s service & sales processes and standards
• Support Premier Center/Premier Counter improvement initiatives, providing customer

Feedback of our service and ensuring compliance with statutory / audit requirement

• Proactively initiating cross-departmental collaboration in Group and delivering comprehensive services to clients

 Experience, Skills and Qualification

• Customer service focused mindset
• High proactiveness and engagement in promoting the bank’s services and actively developing new customer’s portfolio
• Prior banking industry experience would be preferable
• Fluent in spoken and written in English, Chinese and Putonghua
• Good communication and interpersonal skills
• Aspired to develop your career in sales and servicing roles at retail branches

You’ll achieve more at HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within and inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.