Counter Services Officer

Key Accountabilities / Impact on Business

• Provide exceptional customer service ensure that we are friendly, efficient & professional and attentively address their needs
• Accurately conduct the cash transactions and verify for any forgeries and discrepancies
• Manage cash flow by recording all cash and coin transactions
• Identify opportunities to perform business referrals to sales team by understanding the customers’ needs
• Support the CSM / BM in developing & implementing S&S plan for the branch.  Ensures the performance objective set are achieved
• Support to implement and execute FCR activities and complete the RFI/CDD with quality and critical thinking as well as promptly raising UAR when unusual transactions were identified.
• Assist in driving the Bank’s value and build a customer centric and risk adverse culture
• Work collaboratively and communicating persuasively, emphasizing teamwork, diversity and knowledge sharing with working parties
• Comply with all regulations and operation guidelines/procedures by ensuring all compliance requirements, both internal and external are adhered to
• To contribute the continuous improvement of the Bank’s service 
• Ensure compliance with statutory / audit requirements

Experience, Skills and Qualification

• Customer-service focused mindset
• Preferably with general understanding of bank products and services
• Prior banking industry experience would be preferable
• Good communication skill in English and Chinese is preferred
• Good communication skill and basic computer knowledge
• To be considered for this role, the relevant rights to work in Macau is required

You’ll achieve more at HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within and inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.