Account Manager

The opportunity: Account Manager UK – Permanent contract 

At HSBC, our purpose is opening up a world of opportunity and by joining our team, you can be part of something bigger. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible.

Being part of HSBC in Luxembourg, you’ll help evolve and grow our private banking business. Do you have private banking experience with U/HNW clients? Are you comfortable with account opening/reviews and trade orders? Can you stay organised and detail-focused while working to tight deadlines?

If you answered yes to any of these questions, we want to hear from you!

What you will do:

Reporting to the Head of Front Office and Supervisory, you will act as the primary point of contact for ultra and high net worth individual clients. You will provide day-to-day support and execute client requests to ensure high levels of customer satisfaction, in line with regulatory requirements and bank policy.

In this role, you will (but not limited to):

• Maintain excellent commercial relationships with private clients.
• Understand the bank’s strategy, contributing to its development by collaborating with colleagues in Luxembourg and abroad, and bringing hands-on operational experience.
• Ensure excellent delivery for account opening and periodic account reviews.
• Capture and process client trade orders in the bank's private banking system, and proactively follow up on outstanding orders to ensure timely and accurate execution.
• Monitor client activities, including time maturities, transfers, deposits, loans, etc.
• Complete client telephonic and visit reports accurately.

You should apply if you have:

• Relevant experience in the private banking industry.
• A good understanding of private banking products and services.
• A strong customer service mindset and excellent interpersonal skills.
• Proven administrative rigour, with a high level of accuracy and thoroughness.
• Excellent time management skills, with the ability to work under pressure and meet tight deadlines.
• A good level of English; other languages are an advantage.

Even if you feel you do not meet 100% of our qualifications, we encourage you to apply if you believe this role is right for you.

What you’ll get in return:

HSBC operates multiple variable pay plans, to reflect the diverse nature of the businesses, roles and markets in which we operate. Variable pay is designed to reward colleagues for their individual performance and contribution, as well as the performance of their relevant Business / Infrastructure, and the overall Group.

We offer a comprehensive and competitive package of benefits usually covering health support, life assurance, pension, and family friendly leaves, as well as many other benefits to support your wellbeing.

HSBC has been certified “Top Employer 2026” in Europe. This recognition from the Top Employers Institute rewards our HR practices and recognises HSBC as an HR Leader in France, Germany, Italy, Ireland, Luxembourg, The Netherlands, Poland and Spain.

If you’re looking for a career where you will be respected as an individual and valued for the contributions you make, please visit our career page, and discover how diversity drives our success.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. If you have a need that requires accommodations or changes during the recruitment process, please let us know.

Please note that every selected candidate will have to provide us with a valid criminal record check in due time.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. For any GDPR request, please send it to: lux.data.privacy@hsbc.com

For further information on building your career at HSBC, please visit: www.hsbc.com/careers  

Discover how ‘We Value Difference’.

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