Vice President, Frontline Performance and Delivery

Who is HSBC Innovation Banking?  

HSBC Innovation Banking is the power behind the UK’s forward-thinkers, future-makers, and leap-takers, helping them ignite the bold ideas that reshape our world. We offer flexible banking solutions for start-ups, scale-ups, growth businesses, investors and those working towards IPO typically within the technology and life science sectors.

Whether it’s comprehensive banking, managing cashflow, plans for buyouts or Strategic Fund Solutions, we power ideas at every stage of their journey. From the first-time founders to the funds that back them, and everything in between. We're proud to accelerate growth for our clients, create meaningful connections and communities, and open a world of global opportunity for entrepreneurs and investors alike.

Here’s to never standing still. Come and join us!

The value you’ll add:

The role of Frontline Business Performance Manager is a broad role that will ensure key processes, initiatives and activities that support the management, growth and governance of Frontline Teams across Relationship Banking, Strategic Fund Solutions and the Chief Commercial Office in the UK Innovation Bank. The role holder will need to be dynamic individual, comfortable working across a wide remit of activities, working with teams across the Innovation Bank, offshore teams, vendors and colleagues in HSBC Group to ensure delivery of the Frontline Business agenda.  

The Business Performance Manager will own delivery of activities including strategic initiatives to drive Frontline productivity, financial results, FTE management and planning, budget management, issues management, preparation of reports and supporting Frontline Business Heads with strategic planning and problem solving. Given the nature of the role the individual will need to use discretion and be comfortable working with senior stakeholders.   

The role holder will need a good understanding of the innovation economy and how our Frontline Teams serve it, knowledge of the growth drivers for the HSBC Innovation Banking UK business, proven experience managing a varied workload broad agenda and collaborating with a wide array of stakeholders. Effective communication, adaptability and managing multiple priorities will be important attributes. The role holder will often represent the Frontline Teams in various internal forums and may at times serve as a delegate for the Head of Frontline Business Performance & Delivery in internal meetings.   

What you can expect to be doing:

Establish, manage and enhance key processes that support the cadence and effective running of the HINV Frontline Teams  

Own and drive strategic initiatives to enhance the productivity of client facing colleagues and support the growth agenda  

Support the FTE and budget management processes and planning across the Frontline Teams  

Own resolution of issues as they arise on behalf of the business as needed  

Work effectively as a team with other Business Performance Manager’s and Frontline teammates  

Support delivery of key Frontline reports as needed for business management purposes or submission to Exco, Committees or Board e.g. Client & Market Update  

Requirements:

Proven Resilience – able to deal with multiple priorities and ambiguity, managing challenging situations and issues  

Change Management & Optimisation – able to drive tangible improvements in workflows and processes across the Frontline  

Strong written and verbal communication skills  

Stakeholder management – able to work with a wide range of stakeholders and senior management across functions  

Advanced Powerpoint and Excel skills  

Experience managing change in a sales/Frontline environment and a track record of managing business risk and governance activity is preferable

Where you’ll be based:

Our home office in Finsbury Square, London. We offer hybrid working to our employees, so you can flex between home and the office, with a current requirement to be in the office 2 days per week

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:

Email: hsbc.recruitment@hsbc.com

Telephone: +44 207 832 8500