Senior Product Payments Manager

If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or an exciting new direction, we offer opportunities, support and rewards that will take you further.

We’re one of the largest banking and financial services organisations in the world, with a network that covers more than 50 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Senior Product Payments Manager.

You’ll be responsible for managing a set of receivables and payables products for UK CMB, and driving the growth, innovation, and sustainability of these products.

As an HSBC employee in the UK, you’ll have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

In this role you will:

• To develop a new proposition and gain approvals to launch in the UK
• Once live, ensure the payments product is managed effectively in relation to product risk and associated controls, including end-to-end ownership of the product customer experience.
• Working with front line colleagues to drive payment solutions and volumes to the right customers
• Focus on the digitalization of payment solutions, identifying initiatives that help customers to move to more cost effective and automated payment and receivable solutions
• Implement the GPS strategy at a payments product level, focusing on sales enablement, growth, customer experience and digitalisation
• Identify process improvements across the product lifecycle
• Take on a senior role within the product team and provide coaching and direction where required

To be successful in this role you should meet the following requirements:

• Proven experience of progressive and broad-based commercial banking and product management, business planning and financial management experience or equivalent.
• Strong background in banking products, especially payments and receivables
• Strong communications, analytical, organizational, project management and planning skills.
• Working knowledge and keen understanding of bank operations, payment systems and technology.
• Technical aptitude related to processes, systems and operational models
• Customer-centric approach to product management and product development
• Being comfortable with change, ongoing re-prioritization and semi-structured environments
• Managing a range of stakeholders including risk stewards and product colleagues

Opening up a world of opportunity.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, socio-economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk via hsbc.recruitment@hsbc.com.