Senior Product Manager, Client Connectivity

If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or an exciting new direction, we offer opportunities, support and rewards that will take you further.

We’re one of the largest banking and financial services organisations in the world, with a network that covers more than 50 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Senior Product Manager, Client Connectivity, Global Payments Solutions.  The role is aimed at enhancing embedded banking services and integrations globally.

This is an opportunity to impact the strategy for Connected Banking partnerships. The role involves developing, commercialising, and managing risks for embedded services and integrations in Connected Banking, collaborating with global teams across transaction banking; defining product roadmaps aligned with client needs, market trends, and regulatory requirements.  You’ll work closely with regional teams, technology, risk, and frontline staff to address client trends and deliver compliant integrations.  Responsibilities include capability governance, financial performance oversight, and risk management, with a clear focus on fostering global partner relationships to deliver technical product integrations.

As an HSBC employee in the UK, you’ll have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

In this role you’ll:

• Define product capability/feature roadmap for embedding HSBC products and services across our client ecosystems, including fintech’s, ERP and TMS providers.  Ensure roadmap aligns to future state architecture and broader Client Connectivity and CIB goals, and reflects evolving client needs/behaviours, market infrastructure developments, regulation, and emerging technologies
• Set the direction for development of new product solutions/capabilities/ features, by defining and prioritising epics across external developers, banking partners, and internal stakeholders to prioritise high-value integrations within mandated systems to unlock delivery and improve visibility
• Collaborate with country/regional market management and client change teams to understand and address client and market trends within the capability roadmap and contribute to global Client Connectivity strategy. Proactively identify key themes emerging and work with operations and technology team to determine solution approach, supporting concept/business case creation and investment approval.
• Responsible for capability product governance including periodic reviews, financial performance (revenue and cost management) and managing closure of functional and non-functional risks/issues impacting the capability performance or operational efficiency.
• Develop and execute product commercialisation in partnership with business readiness and frontline teams to increase product uptake and performance, with ownership of benefit realisation
• Work closely with external partners and vendors to scope, negotiate, and deliver technical integrations and partnerships. Track partnership and integration performance and iterate to improve usage and customer outcomes

To be successful in this role you should meet the following requirements:

• Proven experience as a product manager in banking, fintechs, open banking or API driven platforms
• Knowledge/experience in payments and cash management and/or digital channels
• Demonstratable success in a product and/or channel management capacity; with knowledge of product management lifecycle
• Experience developing and commercialising new digital capabilities or client experience improvements is key
• A track record of delivering partnership integrations with banks, technical service providers, ERPs, TMS, fintechs, payment providers or financial data aggregators
• Agile methodologies experience, and an understanding of the roles of the agile delivery team (essential)
• A commercial and customer centric mind-set, with the ability to convey complex ideas simply

This is a hybrid role based in London.

London office relocation: Between January and April 2027, many office-based HSBC employees in London will move from either 8 Canada Square or Queen Victoria Street to one of our new sites at St. Paul’s or Canary Wharf. Depending on when they join, successful candidates may start at an existing office before moving or join directly at a new location. The specific location cannot be confirmed at advert stage and will be discussed during the recruitment process. This does not apply to branch-based or HSBC Innovation Bank roles.

Opening up a world of opportunity.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, socio-economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk via hsbc.recruitment@hsbc.com.