Senior Product Manager, Client AI Solutions

If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or an exciting new direction, we offer opportunities, support and rewards that will take you further.

We’re one of the largest banking and financial services organisations in the world, with a network that covers more than 50 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people fulfil their hopes and realise their ambitions.

We’re currently seeking an experienced professional to join our team in the role of Senior Product Manager, Client AI Solutions.

This role blends product strategy, client experience design, and delivery execution. You’ll own key AI-enabled product outcomes across onboarding, servicing and client engagement journeys—reducing friction, increasing self-service adoption, and improving client satisfaction—while ensuring solutions are scalable, measurable, and aligned to HSBC’s responsible AI, regulatory, risk and compliance frameworks.

As an HSBC employee in the UK, you’ll have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

In this role you’ll:

• Own one or more AI product domains within Client Connectivity (e.g., AI-assisted onboarding, intelligent servicing, developer experience, proactive insights/alerts)
• Translate the Head of Client AI Solutions’ multi-year strategy into an executable product roadmap with clear milestones, dependencies, and measurable outcomes
• Identify and prioritise high-value use cases where AI improves usability, integration, performance, and client outcomes across channels (APIs, portals, host-to-host)
• Reimagine end-to-end client journeys using AI to reduce manual touchpoints and improve time-to-value
• Drive self-service and digital adoption through intelligent, personalised experiences and improved discoverability of connectivity capabilities.
• Lead cross-functional squads (Product, Engineering, Data/AI, UX, Architecture, Operations) to deliver scalable AI capabilities and reusable components
• Work closely with Technology teams to ensure solutions are production-grade (performance, resilience, monitoring, model lifecycle management)

To be successful in this role you should meet the following requirements:

• Substantial product management experience delivering digital products/platform capabilities in Corporate & Institutional Banking (or closely related B2B financial services), with evidence of measurable outcomes
• Strong understanding of AI technologies (machine learning and generative AI) and how to apply them safely in enterprise environments
• Strong knowledge of API ecosystems, developer experience, and platform-based operating models
• Proven ability to lead cross-functional delivery across regions and disciplines (Product, Engineering, Data/AI, UX, Operations, Risk/Compliance).
• Excellent communication, analytical and stakeholder management skills; able to translate complex technology into client-centric value
• Change agent mindset with experience delivering large-scale transformation programmes
• Strong managerial, leadership, communications, organizational, decision-making, lateral thinking, analytical and interpersonal skills. Detail orientated.
• Client centric, collaborative mindset with the ability to translate complex technology into client centric solutions

Opening up a world of opportunity.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, socio-economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk via hsbc.recruitment@hsbc.com.