Senior Product Design Lead

Senior Product Design Lead, IWPB

Some careers grow faster than others.

Some careers shine brighter than others. 

If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. 

Join HSBC’s International Wealth and Personal Banking (IWPB) Global Design Team and help shape exceptional digital experiences for millions of customers around the world. We're looking for a confident and collaborative Senior Product Design Lead who can manage a high-performing team   while challenging stakeholders and advocating for user-centred design across our banking products.

This is a hands-on leadership role ideal for someone who can balance strategic direction with practical design work when needed. You’ll play a key role in aligning product design with customer needs, business goals, and technical feasibility, all while elevating the craft of design across a complex, fast-moving environment.

As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

We are currently seeking an experienced individual to join this team in the role of Senior Product Design Lead.

In this role, you will:

• Define and drive vision: Translate customer needs and business goals into a clear, inspiring design vision. Set the strategic direction for digital experiences that scale across journeys, products, and channels.
• Lead and develop a high-performing team: Manage, mentor, and grow a team of 10–15 designers. Build a strong, inclusive culture that enables people to thrive, and raise the quality bar through structured feedback, coaching, and development.
• Champion quality and accessibility: Own the end-to-end design standard. Ensure consistency, usability, and accessibility across all experiences by evolving our use of design systems and advocating for inclusive, user-centered design practices.
• Collaborate with influence: Act as a strategic partner to senior stakeholders in Product, Tech, Research, and Business. Build trusted relationships, challenge thinking where needed, and represent the customer voice in decision-making forums.
• Stay strategically hands-on: Remain close to the work—whether guiding design reviews, refining strategy, or occasionally contributing to critical design artefacts. You bring craft, but also know when to delegate and step back.
  
  

To be successful in this role you should meet the following requirements:

• Proven design leadership at scale: Extensive experience leading multidisciplinary design teams in complex organisations, ideally within regulated environments such as financial services, healthcare, or telecoms.
• Impactful design portfolio: A portfolio that shows a blend of strategic thinking and hands-on design across UX, UI, interaction, and systems, demonstrating clear impact on users and business outcomes.
• Strong strategic and delivery balance: An ability to think big and set long-term direction while pragmatically navigating day-to-day priorities, blockers, and delivery pressures.
• Excellent stakeholder management: Exceptional communication and influencing skills, with a track record of shaping outcomes through collaboration with senior cross-functional partners.
• Recognise thought leadership: A clear point of view on the future of product design, with a track record of driving design maturity, influencing best practices, and elevating design’s role within the wider organisation.

Opening a world of opportunity. You’ll achieve more when you join HSBC.

At HSBC we look to enable our employees to better balance their work / life priorities and have the flexibility required to meet challenging needs as they progress through different life stages. Where possible we will consider the following flexible working options: part-time working, job sharing, term-time working, and working from home and staggered hours. If in considering a role with HSBC, you have a need for some flexibility in your working arrangements please discuss this with the recruitment team in the early stages of the application process.

We believe that being open to a range of perspectives and cultures is vital for our business. We work hard to ensure our diverse and inclusive workplace reflects the communities we serve. We want everyone to achieve their potential – regardless of their gender, ethnicity, disability, religion, sexual orientation, or age. If you have a different way of seeing the world, we are interested in hearing from you.

HSBC is committed to being an inclusive employer and providing an inclusive and accessible recruitment process for all. We will provide reasonable adjustments to remove any disadvantage to you being considered for this role. We are proud members of the Disability Confident Scheme and will offer an interview to disabled candidates who meet the minimum criteria for the role.

If you would like to receive any information in a different way or would like us to do anything differently to help you apply for our roles, please contact our Recruitment Helpdesk:

Email: hsbc.recruitment@hsbc.com
Telephone: +44 2078328500.
 
Within the workplace you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions. HSBC has processes in place to avoid nepotism.  This means we will avoid circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process.