Senior Market Manager, Client Connectivity

If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or an exciting new direction, we offer opportunities, support and rewards that will take you further.

We’re one of the largest banking and financial services organisations in the world, with a network that covers more than 50 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Senior Market Manager, Client Connectivity.

You’ll be driving revenue growth and continuous improvement of the client connectivity proposition within the market/region by identifying client needs, leading go-to-market initiatives and collaborating with internal teams to improve client experience within Global Payments Solutions.

As an HSBC employee in the UK, you’ll have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

In this role you will:

• Develop and execute country and regional market strategies to commercialise and grow adoption of client connectivity capabilities
• Proactively own resolution of issues such as process/operating model, client complaints and internal readiness/training
• Identify emerging market trends, competitive threads/opportunities and client needs across digital client engagement in transaction banking.
• Establish frameworks to prioritise and communicate these market insights to global product managers for inclusion in future state architecture, roadmaps, and backlogs
• Act as a subject matter expert for the client connectivity proposition across documentation, client onboarding and channel capabilities (web, mobile, H2H and APIs) in client meetings, pitches and industry events
• Collaborate with market/product managers and the client connectivity global product team to ensure future state architecture, solution design and roadmaps reflect regional needs and are aligned with local regulatory frameworks
• Empower product managers o work directly with IT teams on project execution by clearly articulating client connectivity design requirements and helping them solve for market requirements/regulation across documentation, client onboarding and channel capabilities
• Drive commercialisation and readiness for global client connectivity projects in region and ensure proper go-to-market plans are in place including pricing and billing procedures
• Own tracking of benefit targets for the region and track benefit realisation in line with business case OKRs and team KPIs/scorecard

To be successful in this role you should meet the following requirements:

• Proven experience in transaction banking, treasury services and/or payments and cash management in a market, product/digital commercialisation or client facing role
• Strong understanding of market systems, products and bank operations, and stages in the product lifecycle and how this translates into market management strategies
• Excellent communication, presentation and stakeholder management skills
• Good track record of bringing new product/digital capabilities to market

Opening up a world of opportunity.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, socio-economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk via hsbc.recruitment@hsbc.com.