Senior Manager, Control Design Framework

If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with a network that covers more than 50 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

The Group CIO Chief Control Office (GCIO CCO) plays a key role in ensuring the bank operates within its risk tolerances and appetite by embedding effective risk and control management across GCIO.

In this fantastic new role, you will be responsible for delivering a Control Management and Framework service to the GCIO function including a Control Architecture, Control Frameworks, and Control Standards, and continuously improving products and services that enable technology risk and control management across HSBC.  

You will be a leader within the GCIO Chief Control Office (GCIO CCO) Shared Services Function, enabling the GCIO function to meet the highest possible standard of control design so that HSBC has a mutually exclusive and completely exhaustive control architecture to manage our Technology risk exposure

A move across the business allows you to continue to access tailored professional development opportunities, and our fantastic benefits packages.

In this role you will:

• Manage Stakeholders: Build strong relationships with senior management and stakeholders across regions and functions.
• Product Ownership: Define and manage the product backlog, set the product vision, and empower the team.
• Drive Continuous Improvement: Gather feedback and monitor key metrics to enhance products and services.
• Promote Automation and Efficiency: Implement more automated, effective, and cost-efficient processes.
• Oversee Risk and Controls: Present and report complex risk and control information and embed risk culture.
• Lead Teams: Foster a diverse, collaborative environment and lead by example, supporting both on-site and remote teams.
  

To be successful in this role you should meet the following requirements:

• Experience in IT Risk Management or Technology and Cyber controls, ideally within a highly regulated industry such as Financial Services.
• Hands-on experience with ServiceNow Integrated Risk Management (IRM) and active industry-recognised certifications (e.g., CISA, CISSP, CRISC, CCSP) are considered assets.
• Hands-on experience with service ownership, product definition, product delivery, and operational excellence.
• Strong communication skills to influence and challenge stakeholders, including the ability to present complex issues concisely to senior partners using non-technical language.
• A proven track record of process improvement, delivering as promised, and successfully driving change through people initiatives.Experience leading teams (including remote teams), working in globally dispersed and complex matrix environments, and fostering a diverse and inclusive culture

This role can be based in London, Birmingham or Sheffield on a hybrid basis

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:

Email: hsbc.recruitment@hsbc.com

Telephone: +44 207 832 8500