Senior Innovation Design Lead

If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or an exciting new direction, we offer opportunities, support and rewards that will take you further.

We’re one of the largest banking and financial services organisations in the world, with a network that covers more than 50 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people fulfil their hopes and realise their ambitions.

We’re currently seeking an experienced professional to join our team in the role of Senior Innovation Design Lead on a 12-month fixed-term contract.

Our Global Design Team within International Wealth and Premier Banking create best-in-class experiences that make a meaningful difference in customers' lives. We're strategic thinkers and hands-on makers who align business goals with customer needs across channels and touchpoints.

You’ll partner closely with senior team members to explore forward-looking design opportunities, identifying future customer needs by responding to technological and societal shifts, and shaping concepts that span from speculation to pilot. This is a relatively new area to the bank and an exciting time to join our team! 

As an HSBC employee in the UK, you’ll have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

In this role you’ll

• Explore Emerging Opportunities: Support the discovery and framing of new service or product spaces through trend research, synthesis of insights, and identification of future possibilities
• Design with Vision: Create early-stage concepts, storyboards, prototypes, and service journeys that bring speculative or future-focused ideas to life
• Communicate the ‘Why’ and the ‘What’: Craft compelling design narratives using visual, written, or interactive storytelling to clearly articulate design intent and value
• Co-create with Purpose: Participate in design sprints, ideation workshops, and collaborative sessions with partners across product, strategy, tech, and research
• Think Globally, Act Strategically: Balance imagination with feasibility—keeping concepts grounded in business, technical, and cultural realities across global markets

To be successful in this role you should meet the following requirements:

• A Creative Toolkit: Experience in product design, speculative design, or innovation-focused roles, with a portfolio that shows strong conceptual thinking and strategic framing
• Human-Centred Mindset: A clear understanding of design research and human-centred design principles, and how they apply to long-term or ambiguous challenges
• Prototyping and  Storytelling Skills: Confidence using tools like Figma, and strong ability to communicate through visuals, prototypes, and storytelling methods
• Curiosity for What’s Next: A passion for emerging technology, cultural shifts, and changing customer behaviours—and the confidence to challenge the status quo
• Strong Collaboration and  Communication: Comfortable working in cross-functional teams, open to feedback, and effective at influencing and building relationships across disciplines

Opening up a world of opportunity 

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:

Email: hsbc.recruitment@hsbc.com

Telephone: +44 207 832 8500