Innovation Design Lead

Innovation Design Lead, Global Design Team, IWPB

Some careers grow faster than others.

Some careers shine brighter than others. 

If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. 

Join the Global Design Team within International Wealth and Premier Banking (IWPB) at HSBC, where we create best-in-class experiences that make a meaningful difference in customers' lives. We're strategic thinkers and hands-on makers who align business goals with customer needs across channels and touchpoints.

As an Innovation Design Lead, you’ll partner closely with senior team members to explore forward-looking design opportunities identifying future customer needs, responding to technological and societal shifts, and shaping concepts that span from speculation to pilot.

As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

We are currently seeking an experienced individual to join this team in the role of Innovation Design Lead.

In this role, you will:

• Explore Emerging Opportunities: Support the discovery and framing of new service or product spaces through trend research, synthesis of insights, and identification of future possibilities.
• Design with Vision: Contribute to early-stage concepts, storyboards, prototypes, and service journeys that bring speculative or future-focused ideas to life.
• Communicate the ‘Why’ and the ‘What’: Craft compelling design narratives using visual, written, or interactive storytelling to clearly articulate design intent and value.
• Co-Create with Purpose: Participate in design sprints, ideation workshops, and collaborative sessions with partners across product, strategy, tech, and research.
• Think Globally, Act Strategically: Balance imagination with feasibility—keeping concepts grounded in business, technical and cultural realities across global markets.
  
  

To be successful in this role you should meet the following requirements:

• A Creative Toolkit: Experience in service or product design, speculative design, or innovation-focused roles, with a portfolio that shows strong conceptual thinking and strategic framing.
• Human-Centred Mindset: A clear understanding of design research and human-centred design principles, and how they apply to long-term or ambiguous challenges.
• Prototyping & Storytelling Skills: Confidence using tools like Figma, and strong ability to communicate through visuals, prototypes, and storytelling methods.
• Curiosity for What’s Next: A passion for emerging technology, cultural shifts, and changing customer behaviours—and the confidence to challenge the status quo.
• Strong Collaboration & Communication: Comfort working in cross-functional teams, open to feedback, and effective at influencing and building relationships across disciplines.

Opening a world of opportunity. You’ll achieve more when you join HSBC.

At HSBC we look to enable our employees to better balance their work / life priorities and have the flexibility required to meet challenging needs as they progress through different life stages. Where possible we will consider the following flexible working options: part-time working, job sharing, term-time working, and working from home and staggered hours. If in considering a role with HSBC, you have a need for some flexibility in your working arrangements please discuss this with the recruitment team in the early stages of the application process.

We believe that being open to a range of perspectives and cultures is vital for our business. We work hard to ensure our diverse and inclusive workplace reflects the communities we serve. We want everyone to achieve their potential – regardless of their gender, ethnicity, disability, religion, sexual orientation, or age. If you have a different way of seeing the world, we are interested in hearing from you.

HSBC is committed to being an inclusive employer and providing an inclusive and accessible recruitment process for all. We will provide reasonable adjustments to remove any disadvantage to you being considered for this role. We are proud members of the Disability Confident Scheme and will offer an interview to disabled candidates who meet the minimum criteria for the role.

If you would like to receive any information in a different way or would like us to do anything differently to help you apply for our roles, please contact our Recruitment Helpdesk:

Email: hsbc.recruitment@hsbc.com
Telephone: +44 2078328500.
 
Within the workplace you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions. HSBC has processes in place to avoid nepotism.  This means we will avoid circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process.