Innovation Design Lead

Some careers shine brighter than others. 

If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. 

Join the Global Design Team within International Wealth and Premier Banking (IWPB) at HSBC, where we create best-in-class experiences that make a meaningful difference in customers' lives. We're strategic thinkers and hands-on makers who align business goals with customer needs across channels and touchpoints.

As an Innovation Design Lead, you’ll partner closely with senior team members to explore forward-looking design opportunities identifying future customer needs, responding to technological and societal shifts, and shaping concepts that span from speculation to pilot. This is a relatively new area to the Bank and an exciting time to join the team! 

As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution. 
We are currently seeking an experienced individual to join this team in the role of Innovation Design Lead.

In this role, you will:

• Explore Emerging Opportunities: Support the discovery and framing of new service or product spaces through trend research, synthesis of insights, and identification of future possibilities.
• Design with Vision: Contribute to early-stage concepts, storyboards, prototypes, and service journeys that bring speculative or future-focused ideas to life.
• Communicate the ‘Why’ and the ‘What’: Craft compelling design narratives using visual, written, or interactive storytelling to clearly articulate design intent and value.
• Co-Create with Purpose: Participate in design sprints, ideation workshops, and collaborative sessions with partners across product, strategy, tech, and research.
• Think Globally, Act Strategically: Balance imagination with feasibility—keeping concepts grounded in business, technical and cultural realities across global markets.

To be successful in this role you should meet the following requirements:

• A Creative Toolkit: Experience in service or product design, speculative design, or innovation-focused roles, with a portfolio that shows strong conceptual thinking and strategic framing.
• Human-Centred Mindset: A clear understanding of design research and human-centred design principles, and how they apply to long-term or ambiguous challenges.
• Prototyping & Storytelling Skills: Confidence using tools like Figma, and strong ability to communicate through visuals, prototypes, and storytelling methods.
• Curiosity for What’s Next: A passion for emerging technology, cultural shifts, and changing customer behaviours—and the confidence to challenge the status quo.
• Strong Collaboration & Communication: Comfortable working in cross-functional teams, open to feedback, and effective at influencing and building relationships across disciplines.

This is a hybrid role, based out of London

Opening a world of opportunity. You’ll achieve more when you join HSBC.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:

Email: hsbc.recruitment@hsbc.com

Telephone: +44 207 832 8500