Head of Strategic Platform Development

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Head of Strategic Platform Development.

As the Head of Strategic Platform Development, your role is crucial in shaping and delivering the future capabilities of our wealth platforms. You will focus on Direct-to-Consumer, Financial Planning, and Private Bank platforms. Your strategic approach and customer-centric mindset will drive the evolution of customer and adviser-facing platform experiences. The goal is to ensure scalability, alignment with customer needs, regulatory standards, growth objectives, and the integration of cutting-edge technologies like AI.

In this leadership position, you will lead the development of a long-term capability roadmap by collaborating with various teams such as proposition, design, product, distribution, operations, technology, risk, compliance, behavioural insight, and commercial functions. The aim is to empower customers to invest confidently and easily while supporting business growth.

Your role will also involve enhancing the digital experiences of customers across retail and private banking segments. This includes creating intuitive, engaging, and compliant digital experiences on mobile, web, and other emerging channels.

As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

In this role you will:

• Define and lead the future-state platform capabilities required to support our long terms strategy (e.g AI, personalisation & data orchestration etc.) and implement a capability roadmap across the full wealth continuum – including advised, hybrid and self-directed models

• Partner with data science, design, and engineering teams to deliver innovative features that enhance advice, insights, and automation

• Establish how future state capabilities will be delivered across our digital experiences - spanning mobile, web, and emerging channels – ensuring alignment across both advised and self-directed customer journeys.

• Foster strong relationships and extensive collaboration with senior stakeholders & key internal stakeholders such as Technology, Proposition, Product, UX/UI and Risk, Compliance & Marketing.  Acting as the connective tissue between product, technology, compliance, proposition and distribution teams.

• Regularly monitor the performance of the digital channels, track market trends, and implement necessary changes to enhance the experience for our customers.

To be successful in this role you should meet the following requirements:

• Proven leadership experience setting and executing platform or capability strategies within a digitally enabled wealth or investing firm across advised and self-directional

• Deep understanding of mobile and browser-based product development with a strong understanding of new technologies that can be leveraged e.g. AI, data orchestration layers etc and experience implementing them

• Experience driving enterprise-wide change or leading major transformation initiatives in a complex, regulated environment

• Strong experience leading or influencing multi-disciplinary teams including Technology, Product, Operations, Compliance and CX/UX

• Strong commercial skills mirrored with excellent stakeholder management skills, able to influence at senior levels.

This role is based in London.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:

Email: hsbc.recruitment@hsbc.com

Telephone: +44 207 832 8500