Head of Sales GNB - GTS UK

Reporting to the Head of Sales, LC, CIB & GNB, the Head of Sales, GNB is responsible for leading a team of c.8 Sales Managers across the UK RFB and UK nRFB GNB client segments. The role carries full accountability for managing existing and new revenue associated with these segments, revenue generation and the identification and realisation of business growth opportunities. Key responsibilities include supporting prospecting and extant client activities, structuring both complex and straightforward client solutions, and ensuring effective delivery of agreed outcomes. The position oversees Sales Managers within HBUK and HCIB, with the team serving a diverse portfolio of UK RFB and UK nRFB clients. Success in this role requires managing immediate complexities and engaging with multiple senior stakeholders across Entities.

Accountabilities for Business, Customers and Stakeholders

•         Lead and develop a national team of Sales Managers to drive sustainable growth across GNB GTS UK, deepening existing client relationships and acquiring new customers.

•         Shape and execute HSBC’s GTS UKs inbound and outbound strategy in alignment with global objectives, focusing on profitability, employee engagement, and customer satisfaction within the bank’s risk framework.

•         Champion a customer-centric approach, ensuring retention and expansion of portfolios to increase income both domestically and internationally.

•         Oversee inbound and outbound client planning and engagement as part of the CMB/CIB process, broadening relationships and enhancing Net Promoter Scores.

•         Collaborate with key stakeholders—including CMB/CIB and GTS Product, Sales, and Services—to deliver an exceptional client experience.

•         Represent HSBC as a market leader in Trade and RF, acting as an ambassador and promoting the bank’s reputation.

•         Play an active role in the GTS UK leadership team, fostering an inclusive, high-performing culture aligned with HSBC’s strategic priorities.

•         Communicate new products, propositions, and market insights to clients and internal teams, supporting strategies for asset growth and increased revenue.

•         Share best practices to enhance customer experience and value-added activities.

•         Ensure business growth is sustainable, responsible, and compliant, safeguarding HSBC’s brand integrity.

•         Maintain robust risk management across financial, operational, and non-financial areas, with ongoing portfolio due diligence.

•         Place fair customer treatment at the centre of all activities and continuously reassess risks in response to market, regulatory, and technological changes.

•         Manage costs effectively and minimise losses.

Leadership & Teamwork 

•         Build and lead a high-performing, specialised sales team for the GNB business.

•         Establish a culture of consistent performance measurement, talent development, and succession planning.

•         Promote global collaboration and effective matrix management.

•         Provide knowledge, training, and resources to develop a best-in-class team and drive client engagement.

•         Support colleague well-being and foster a diverse, inclusive environment where all voices are valued.

Functional Knowledge

•         Extensive leadership experience in Commercial and Corporate Institutional Banking, with deep expertise in GTS, including Core Trade, Guarantees, Structured Trade, and RF.

•         Strong understanding of market trends, regulatory environments, and HSBC’s international network capabilities, particularly within CMB/CIB and GTS.

•         Proven ability to lead and motivate sales and origination teams, driving performance to meet customer and financial goals.

•         Advanced commercial acumen and awareness of factors influencing international trade and import/export processes.

•         Skilled in risk identification and mitigation, making sound decisions under pressure.

•         Excellent interpersonal, negotiation, and communication skills, with a collaborative approach across local, regional, and global teams.

Others – Skills & Experience

•         Demonstrated leadership in motivating teams and managing performance.

•         Expertise in coaching, talent development, and strategic stakeholder engagement within matrixed environments.

•         Strong organisational, planning, and time management abilities.

•         Advanced communication skills, including impactful presentations.

•         Robust analytical and risk assessment capabilities for complex international scenarios.

•         Proven track record in delivering innovative, flexible customer solutions and credit assessments for structured facilities.

•         Strategic vision and consistent execution of business objectives.

•         Commitment to responsible practices and maximising performance.

•         In-depth market knowledge and customer-centric focus.

•         Skilled in influencing and constructively challenging stakeholders, driving change, and strengthening relationships.

•         Effective management of business information and development of high-performing teams.

Opening up a world of opportunity.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk