Head of Client Solutions

As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

Global Payment Solutions (GPS) is made up of almost 10,000 people, across more than 60 countries. The business is uniquely positioned to help clients make payments across borders, across currencies and regulations, quickly and efficiently with dedicated country and regional and global support.  Our expertise in this area is repeatedly recognised by the industry’s most prominent publications and associations with numerous global, regional and country awards.

We are currently seeking an experienced individual to join this team in the role of Global Head of Client Solutions. This role supports Client Connectivity across Corporate & Institutional Banking (CIB), including Global Payment Solutions, Global Trade Solutions, Markets & Securities and Credit & Lending.

The Client Solutions function within Global Client Connectivity Team plays a critical role in bridging the gap between sales and delivery, ensuring clients receive tailored, technically robust global payment solutions, with seamless implementation of complex or newly commercialised product capabilities. The Global Head of Client Solutions within Client Connectivity will have both business and technical acumen, with a curiosity for new technology, ecommerce and connected banking with exceptional client facing skills.

In this role, you will:

• Be accountable for defining and executing the ‘Client Solutions’ technical consultancy proposition including establishing the operating model and KPIs in partnership with Regional Client Connectivity, Sales and Product Teams. Ensure seamless pre-sales and post-sales transition for clients, with oversight of complex implementations to ensure success.
• Foster a culture of confidence and innovative thinking. Support development of the team into strong advocates for CIB’s client connectivity who can represent in RFPs, client pitches and industry engagements. Enhance facing collateral, pitch books and marketing to enhance external brand, positioning HSBC as the world’s best client connectivity bank.
• Lead a team of client connectivity/digital solution specialists and client solution architects. Enable a high performance and risk aware culture. Cascade strategy and connect to individual goals, and proactively manage team performance with timely action against OKRs, KPIs and individual objectives. Provide feedback and coaching to underperforming team members.
• Become a trusted advisor for top-tier clients, providing thought leadership and technical guidance. Take part in internal Client Connectivity design and prioritisation governance to ensure roadmap and solution design meets current and evolving client needs.
• Support Chief Product Officers with definition of short-, medium- and long-term product strategy. Identify market trends, fintech disruptions, partnerships, new technologies (AI, cloud, blockchain), regulation and client needs, and bring forward ideas to product teams.
• Be a member of the Client Connectivity Leadership Team, assist the definition and adoption of the Client Connectivity strategy, supporting the broader team including countries and regions to meet SVS OKRs and KPIs.
• Maintain regular dialogue with members of the CIB Product Leadership teams, Regional and Country Stakeholders in support of best practice initiatives that establish and maintain vibrant, enthused, and highly energized work environments.

To be successful in this role you should meet the following requirements:

• Substantial, proven, progressive Digital Channel and/or Global Payments and Cash Management experience or equivalent with strong knowledge of client connectivity, market trends and new technology.
• Strong leadership skills, coupled with the ability to inspire and motivate teams, will be key to building a culture of client-centricity and excellence.
• Excellent client facing skills and ability to translate client needs into solutions.
• Strong managerial, leadership, communications, organizational, decision-making, lateral thinking, analytical and interpersonal skills.
• Good track record of implementing change, with experience of commercialisation and business readiness of new products.

The base location for this role is London

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:

Email: hsbc.recruitment@hsbc.com

Telephone: +44 207 832 8500