Front Office Development Coach, Private Bank

If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or an exciting new direction, we offer opportunities, support and rewards that will take you further.

We’re one of the largest banking and financial services organisations in the world, with a network that covers more than 50 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Front Office Development Coach, Private Bank.

HSBC Private Bank business provides banking, investment and wealth management solutions to help high net worth clients and their families achieve their ambitions. We also advise on topics including wealth planning, alternative investments and family governance. And our experts in philanthropy support clients in their objectives to have a positive impact on society.

The Front Office (FO) Development Coach will play a pivotal role in uplifting frontline capability and embedding a high-performance, investment-led sales culture across HSBC Private Bank. This role combines hands-on coaching with content design and facilitation, supporting Relationship Managers (RMs), Investment Counsellors (ICs), and Desk Heads to deliver consistent, client-centric advice and stronger commercial outcomes.

As an HSBC employee in the UK, you’ll have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

In this role you will:

• Deliver 1:1 and group coaching sessions with RMs, ICs, and Desk Heads focused on sales effectiveness, client engagement, and performance improvement
• Develop create sales tools, learning guides, case studies, role plays and simulation exercises that help RMs and ICs articulate the Private Bank’s value proposition with confidence
• Collaborate with internal stakeholders and external vendors in the design of training materials and the implementation of the accreditation framework and ongoing learning
• Act as an advocate for a culture of continuous learning and coaching and partner with Desk Heads and senior leaders to integrate development into the team BAU

To be successful in this role you should meet the following requirements:

• Understanding of Private Banking, Wealth Management, or similar business area where there is a client facing, highly consultative sales process
• Proven experience in coaching, training delivery or learning design (formal coaching certification preferred) including designing role plays, case studies and other sales enablement materials
• Able to work with various forms of training materials to produce compelling and easily digestible user content
• Possess excellent stakeholder management skills, coupled with a professional confidence that engender the view of a ‘Trusted Partner’ across a varied internal and external audience
• Demonstrate really good time management, planning and organisational skills with the ability to managing multiple tasks

Opening up a world of opportunity.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:

Telephone: +44 207 832 8500