Digital Design Manager, Business Banking

Digital Design Manager, Business Banking

As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

Our Commercial Banking business serves over a million customers across more than 50 markets, ranging from small enterprises focused primarily on their home markets, through to corporates operating across borders. Whether it is working capital, term loans, trade finance or payments and cash management solutions, we provide the tools and expertise that businesses need to thrive. As the cornerstone of the HSBC Group, we give businesses access to a geographic network covering more than 90% of global trade and capital flows.

We are currently seeking an experienced individual to join this team in the role of Digital Design Manager

An exciting opportunity a Digital Design Manager to join the UK Commercial Banking (CMB) Marketing team, with a focus on shaping and optimising the digital presence of the UK CMB marketing website to help grow Business Banking. This role will be instrumental in delivering an outstanding online experience for business banking customers. The Digital Design Manager will be responsible for enhancing and optimising user experience and customer journeys across the Business Banking website to support ambitious growth targets. With a focus on the needs of business banking customers, the role will create seamless, engaging, and effective digital experiences.

Collaboration with global template owners will be essential to review and enhance existing web templates, ensuring alignment with customer expectations and best-in-class design principles. The successful candidate will also engage with business stakeholders to gain a deep understanding of the business banking market and its priorities, translating this insight into effective design strategies.

A key part of the role will involve close partnership with the Marketing Technology (MarTech) team, leveraging the latest digital tools and innovations to personalise and optimise the customer journey.

In this role, you will :

• Drive the continuous improvement of the UK CMB marketing website (business), with a specific emphasis on the business banking customer segment

• Analyse user behaviour and feedback to identify areas for enhancement across digital customer journeys

• Collaborate with global teams to refine and improve website templates, ensuring functionality, accessibility, and consistency with brand standards

• Work closely with the Marketing Technology team to integrate and utilise MarTech capabilities that enhance customer engagement and experience

• Partner with stakeholders across marketing, product, and business functions to align digital design strategies with broader commercial objectives

• Stay informed on digital and UX trends, ensuring best practices are adopted to meet evolving customer expectations

To be successful in this role you should meet the following requirements:

• Demonstrated experience in digital design, UX/UI, or digital experience management within a large or complex organisation

• Strong knowledge of user-centred design, accessibility standards, and responsive web development

• Familiarity with CMS platforms, design systems, analytics tools, and marketing technology platforms

• A strategic, data-driven mindset with a strong focus on customer outcomes and a proven ability to collaborate and influence across cross-functional and geographically distributed teams

• Understanding of digital compliance and risk in a regulated industry like financial services

• Ability to work independently and manage multiple projects in a fast-paced environment

This is a hybrid role and can be based in London, Birmingham, Sheffield, Leeds or Chester

For queries relating to the role, please contact the Hiring Manager : hayley.l.smith@hsbc.com

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:

Email: hsbc.recruitment@hsbc.com

Telephone: +44 207 832 8500