Customer Proposition Product Owner - Digital Wealth

If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or an exciting new direction, we offer opportunities, support and rewards that will take you further.

We’re one of the largest banking and financial services organisations in the world, with a network that covers more than 50 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people fulfil their hopes and realise their ambitions.

We’re currently seeking an experienced professional to join our team in the role of Customer Proposition Product Owner – Digital Wealth.

You’ll be responsible for developing and prioritising the product backlog, translating customer insights and market trends into innovative solutions, and collaborating with cross-functional teams to deliver a compelling, differentiated retail wealth proposition. You’ll ensure our digital investment products and services continuously evolve to meet the needs of today’s and tomorrow’s investors, driving growth, engagement, and long-term value in a fast-changing UK market.

As an HSBC employee in the UK, you’ll have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

In this role you’ll:

• Master complex problem statements and transform high-level concepts into actionable, innovative service ideas through confident analysis and presentation
• Secure funding by developing robust business cases and lead cross-functional decision-making to achieve consensus and deliver new products to market
• Lead the end-to-end delivery and continuous improvement of retail investment and wealth propositions, from concept through to launch, ensuring alignment with customer needs, business strategy, and regulatory requirements
• Act as the voice of the customer, using insights, research, and market trends to shape innovative, insight-led solutions that drive customer engagement, growth, and long-term value
• Collaborate closely with cross-functional teams—including Customer Research, Digital Experience, Technology, and Compliance—to define requirements, secure funding, and deliver commercially successful products
• Own and prioritise the product backlog, making data-driven decisions to maximise customer and commercial outcomes, and regularly track KPIs/OKRs to measure success
• Champion a culture of customer advocacy, continuous improvement, and innovation, while confidently influencing stakeholders and deputising for the Head of Customer Proposition when required

To be successful in this role you should meet the following requirements:

• Proven experience within digital wealth, coupled with a strong commercial mindset and knowledge of investment wrappers such as ISAs (Individual Savings Accounts) and GIAs (General Investment Accounts)
• In-depth understanding of retail investment customer behaviour, journey design, and a passion for innovation and financial inclusion
• Comfortable working in agile environments, collaborating effectively with cross-functional teams and delivery pods
• Confident communicator with a track record of influencing and driving alignment across product, compliance, technology, and commercial functions
• Excellent stakeholder management skills, able to build strong relationships to own and drive results in a fast-paced, customer-focused environment

Opening up a world of opportunity.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:

Email: hsbc.recruitment@hsbc.com

Telephone: +44 207 832 8500