Client Solutions Lead, Client Connectivity

As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

We are currently seeking an experienced professional to join our team in the role of Client Solutions Lead, Client Connectivity. The base location for this role is London.

The Client Solutions function within Global Client Connectivity Team plays a critical role in bridging the gap between sales and delivery, ensuring clients receive tailored, technically robust global payment solutions, with seamless implementation of complex or newly commercialised product capabilities. The Client Solutions Lead within Client Solutions team will have both business and technical acumen, with a curiosity for new technology, ecommerce and connected banking with exceptional client facing skills.

In this role you will:

• Help define and execute the ‘Client Solutions’ technical consultancy proposition including helping establish and execute the operating model and achieving KPIs in partnership with Regional Client Connectivity, Sales and Product Teams. Ensure seamless pre-sales and post-sales transition for clients, with oversight of complex implementations to ensure success.
• Foster a culture of confidence and innovative thinking. Advocate for CIB’s Client Connectivity who can represent in pre-mandates, RFPs, client pitches and industry engagements. Enhance facing collateral, pitch books and marketing to enhance external brand, positioning HSBC as the world’s best client connectivity bank.
• Become a trusted advisor for top-tier clients, providing thought leadership and technical guidance. Take part in internal Client Connectivity design and prioritisation governance to ensure roadmap and solution design meets current and evolving client needs.  Continuously look for innovative ways to add value to the client and promote HSBC’s world class Client Connectivity experience. 
• Keep on top of industry trends, emerging technologies (AI, cloud, blockchain), competitor offerings, fintech and partnership opportunities, payment regulations and client needs, and bring forward ideas to product teams.
• Maintain regular dialogue with members of the Client Connectivity Leadership teams, Regional and Country Stakeholders in support of best practice initiatives that establish and maintain vibrant, enthused, and highly energized work environments.

To be successful in this role you should meet the following requirements:

• Proven, progressive Digital Channel and/or Global Payments and Cash Management experience or equivalent with strong knowledge of client connectivity, local market trends and competitor positions and new technology.
• Excellent client facing skills and ability to translate client needs into solutions.
• Strong managerial, leadership, communications, organizational, decision-making, lateral thinking, analytical and interpersonal skills.
• Experience of commercialisation and business readiness of new products.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:

Email: hsbc.recruitment@hsbc.com

Telephone: +44 207 832 8500