Client Onboarding & Implementation Advisor II

Who are HSBC Innovation Banking?
We’re the power behind the UK’s forward-thinkers, future-makers and leap-takers, helping them ignite the bold ideas that reshape our world. We offer flexible banking solutions for start-ups, scale-ups, growth businesses, investors and those working towards IPO.
Whether it’s comprehensive corporate banking, managing cashflow, plans for buyouts or funds banking, we power ideas at every stage of their journey. From the first-time founders to the funds that back them and everything in between. Here’s to never standing still. We're proud to accelerate growth for tech and life science businesses, create meaningful connections and open a world of global opportunity for entrepreneurs and investors alike.

The Role

Reporting to the Client Onboarding and Implementation Manager/Team Leader,

The incoming hire is required to support the increasing volume of UK branch client onboardings, some of which entail complex corporate structures and ownership drilldowns. HSBC Innovation Banking’s due diligence (DD) and KYC (Know Your Customer) practices and standards at client onboarding & implementation. Works directly with the front facing Relationship Management and Client Service teams, as well as back office Operations teams, to ensure that all new & updated client relationships undergo the appropriate levels of client identification and verification, due diligence, sanction screening and documentary approvals, as mandated by HSBC Innovation Banking’s KYC, DD & AML (Anti Money Laundering) procedures, to ensure validation and completeness of onboarding packs prior to submission for account opening. Follows the relevant processes and adheres to all regulatory compliance obligations to ensure that the above is achieved efficiently and consistently, and that effective communication is managed across the business throughout the end to end process.

The Onboarding and Implementation team plays a central role in the efficient and expert onboarding of clients on to the HSBC Innovation Banking, with a focus on ensuring delivery of a positive client experience throughout the process.

The Advisor assists sales teams in their onboarding efforts by providing KYC and due diligence expertise, and by preparing, reviewing, and validating onboarding packs to ensure that they are accurate, complete and orderly, and meet both external regulatory and internal audit and compliance standards.

Responsibilities:

• Working directly with internal relationship teams to facilitate Client Onboarding
• Responsible for ensuring that all required AML/KYC regulatory compliance requirements are met, evidence recorded and filed as required by the relevant processes, procedures and standards
• Manage their own portfolios of requests competently ensuring high levels of customer service, accuracy, quality and pace, adhering to SLAs
• Liaise with New to Bank Clients with confidence to ensure strict adherence to HINV policy, proactively following up with clients throughout the process within stated timeframes. 
• Capturing and effectively recording appropriate data in Bank systems in a timely manner throughout the process 
• Perform end-to-end workflow of KYC on a wide range of client types and risk from initiation to final approval
• Identifying and escalating any issues per the defined process to minimise any risk and/or negative client impact 
• Proactively identify opportunities that are going to improve the business, processes, client experience or team’s performance 
• Support the managers and other teams which may include FCRC, Financial Crime, Compliance & Operational Risk, Deposit Operations and Audit. Support and adopt system, process and procedure enhancements swiftly to ensure compliance with regulation and policy
• Work independently and proactively manage complex cases and any issues during the process to bring a swift resolution. 
• Ensure all mandatory training is completed and attendance to all (applicable) training sessions
• Develop a good understanding of HINV’s client base, the Ecosystem in which HINV operates along with the wider HSBC Group 
• Champions HINVs values, policies and best practices

 Skills and Requirements

• The individual should have worked in a previous KYC role within financial services and have a broad understanding of AML/KYC regulatory compliance requirements
• A proven track record of being able to work independently and competently and demonstrate sound judgment, strong analytical and critical thinking skills
• Detail oriented and able to grasp complex account requirements and corporate and beneficial ownership structures that include Private Equity and Venture Capital investment funds
• Must be comfortable dealing with ambiguity and risk and be able to synthesize complex information effectively. Work closely with manager on translation of complicated issues into actionable recommendations and solutions
• Strong Relationship-Building and Collaboration Skills. The individual must proactively collaborate with partners across the organisation and work effectively with others to achieve the company’s business objectives. Must be willing to be held accountable to others in building best practice and due diligence for the team
• Excellent communication, including written and verbal skills, and the ability to understand and disseminate complex information, and be able to clearly explain background context and reasoning for decision making
• Excellent interpersonal skills and the ability to understand the demand and prioritization of multiple audiences. The individual should have a collaborative approach and a flexible style that allows for the input of others. The individual must share the core values of HSBC Innovation Banking

Where you’ll be based:
Our home office in Finsbury Square, London. We offer hybrid working to our employees, so you can flex between home and the office, with a current requirement to be in the office 2 days per week.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, socio-economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk via hsbc.recruitment@hsbc.com.