Chief Product Officer, Host-to-Host & SWIFT

As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

Global Payment Solutions (GPS) is made up of almost 10,000 people, across more than 60 countries. The business is uniquely positioned to help clients make payments across borders, across currencies and regulations, quickly and efficiently with dedicated country and regional and global support.  Our expertise in this area is repeatedly recognised by the industry’s most prominent publications and associations with numerous global, regional and country awards.

We are currently seeking an experienced individual to join this team in the role of Chief Product Officer, Host-to-Host (H2H) Channels. This role supports Client Connectivity across Corporate & Institutional Banking (CIB), including Global Payment Solutions, Global Trade Solutions, Markets & Securities and Credit & Lending.

The Chief Product Officer is accountable for defining end-to-end product strategy for HSBC Connect and SWIFT for Corporates (incl. HSBC Connect Digital, Heritage and ISBI) across all of Corporate & Institutional Banking (CIB). Oversees all activities across the product development life cycle i.e. product development, commercialisation, and risk management for specific product domain.

In this role, you will:

• Define and execute short-, medium- and long-term product strategy. Identify market trends, fintech disruptions, new technologies (AI, cloud, blockchain), regulation and client needs to drive innovation for clients and position HSBC as the world’s best client connectivity bank.
• Develop a product roadmap that enables Corporate & Institutional Banking product strategy across Global Payment Solutions, Global Trade Solutions and Credit & Lending including Innovation Bank. Work with other product domains to algin roadmaps to supercharge value delivery to clients, accelerate time to market and reduce cost of change (CTB and RTB).
• Deliver product capabilities that remove friction during onboarding, use and service – automated onboarding, self-service, and intuitive user experience design. Partner with Sales, Client Service and Coverage to address client feedback in product design.
• Drive a front-to-back, collaborative culture across business, technology and operations teams. Collaborate with technology and operations to align goals. Empower product owners and agile delivery teams to execute within client connectivity, or in support of other SVS business outcomes by clearly articulating product vision, roadmap and prioritisation.
• Own commercialisation and readiness for client connectivity. Ensure proper go-to-market plans are in place including pricing strategy and billing procedures. Track benefit realisation in line with business case OKRs and team KPIs/scorecard.
• Lead a team of product managers, product owners and journey architects. Enable high performance and risk aware culture. Cascade strategy and connecting to individual goals, and proactively manage team performance with timely action against OKRs, KPIs and individual objectives. Provide feedback and coaching to underperforming team members.
• Be a member of the Client Connectivity Leadership Team, assist the definition and adoption of the Client Connectivity strategy, supporting the broader team including countries and regions to meet SVS OKRs and KPIs.
• Maintaining regular dialogue with members of the CIB Product Leadership teams, Regional and Country Stakeholders in support of best practice

To be successful in this role you should meet the following requirements:

• Substantial, proven, Product Management experience or equivalent, including a proven track record and experience of managing diverse, cross functional or regional teams.
• Strong managerial, leadership, communications, organizational, decision-making, lateral thinking, analytical and interpersonal skills.
• Excellent knowledge and direct experience of Product life cycle disciplines.
• Ability to lead people and connect at all organizational levels.
• Detailed-oriented.
• Change agent with a good track record of implementing an organizational, procedural, technology and people transformation programs.

The base location for this role is London

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:

Email: hsbc.recruitment@hsbc.com

Telephone: +44 207 832 8500