Business Manager - Frontline Performance and Delivery

Who is HSBC Innovation Banking?  

HSBC Innovation Banking is the power behind the UK’s forward-thinkers, future-makers, and leap-takers, helping them ignite the bold ideas that reshape our world. We offer flexible banking solutions for start-ups, scale-ups, growth businesses, investors and those working towards IPO typically within the technology and life science sectors.

Whether it’s comprehensive banking, managing cashflow, plans for buyouts or Strategic Fund Solutions, we power ideas at every stage of their journey. From the first-time founders to the funds that back them, and everything in between. We're proud to accelerate growth for our clients, create meaningful connections and communities, and open a world of global opportunity for entrepreneurs and investors alike.

Here’s to never standing still. Come and join us!

The value you’ll add:

As a Business Manager within the Frontline Business Performance and Delivery Team, you’ll play a pivotal role in supporting the management, growth, and governance of Frontline Teams across Relationship Banking, Strategic Fund Solutions, and the Chief Commercial Office in the UK Innovation Bank. This is a dynamic position, offering variety and the opportunity to work with stakeholders at all levels—across the Innovation Bank, offshore teams, and HSBC Group.

You’ll be responsible for delivering key business activities, including FTE and budget management, governance and risk oversight, strategic planning, and problem-solving. Your ability to exercise discretion and adapt to shifting priorities will be essential to driving the Frontline Business agenda forward.

The role is a mid-level role that would be appropriate for someone who is looking to take the next step in their career.

What you can expect to be doing:

Business Reporting & Analysis:

Respond to ad hoc requests for presentation development, business analysis, and reporting.

Prepare and deliver key reports for business management, ExCo, Committees, and Board (e.g., Client & Market Update).

Information Management:

Organise complex information in a clear, strategic, and accessible way.

Prepare materials for townhalls and internal communications.

Headcount & Financial Management:

Own headcount reporting and tracking, ensuring accuracy and timely updates.

Collaborate with Finance to understand and communicate monthly financials.

Governance & Risk:

Own business controls and contribute to the governance framework.

Support periodic audit, regulatory, and compliance activities.

Proactively resolve issues as they arise on behalf of the business.

Process Improvement:

Work with team members and the business to simplify, improve, and add value to existing processes.

Drive key initiatives to optimise business performance.

Stakeholder Engagement:

Represent Frontline Teams in internal forums and serve as a delegate for the Head of Frontline Business Performance & Delivery as needed.

Requirements:

Stakeholder Management:

Proven ability to work with a wide range of stakeholders and senior management across functions.

Technical Skills:

Advanced proficiency in MS Office, including Excel (with Pivot Tables) and PowerPoint.

Innovation Mindset:

Demonstrable knowledge of the Innovation Economy (e.g., fintech, startups, emerging trends).

Resilience & Adaptability:

Comfortable managing multiple priorities, ambiguity, and challenging situations.

Time Management:

Strong organisational and prioritisation skills.

Communication:

Excellent written and verbal communication skills.

Self-Motivation:

Tenacious, proactive, and able to work independently.

Takes responsibility for outcomes and drive results

Risk & Governance:

Track record of managing business risk and governance activity (preferred).

Relevant Experience:

Prior experience in a business management role (preferred).

Where you’ll be based: 

Our home office in Finsbury Square, London. We offer hybrid working to our employees, so you can flex between home and the office, with a current requirement to be in the office 2 days per week.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:

Email: hsbc.recruitment@hsbc.com

Telephone: +44 207 832 8500