Brokerage Proposition Manager

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Brokerage Proposition Manager.

The Brokerage Proposition Manager will oversee the development, improvement, and management of our brokerage services for all customer segments. You will oversee the enhancing and delivery of brokerage capabilities for our wealth platform. Working closely with the head of brokerage and technology, you will help us achieve our goal of becoming a leading wealth manager by delivering exceptional brokerage services. This role requires a combination of strategic thinking, market knowledge, business skills, and product expertise to establish our brokerage service as a market leader.

As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

In this role you will:

• Partner and collaborate with the Proposition Product Owners, Technology, Operations, Marketing, Legal, and Compliance teams to deliver the brokerage proposition strategy, aligning with business growth targets and customer needs and ensuring the requirements Definition is completed (Facilitating, Challenging and Documenting) – this includes:

o            Epic confirmation

o            User Story creation

o            Refinement with Architectural/Development teams

• Own the brokerage proposition lifecycle & backlog, from ideation to launch to ongoing optimisation.

• Work closely with Customer Research, Data & Analytics, Commercialisation, Digital Experience and UX to embed insight-led design in proposition development

• Ensure the proposition adheres to all relevant regulatory requirements (e.g., FCA rules) and maintain strong governance, managing risks and controls related to the brokerage service and that is it competitive as well as commercially viable.

To be successful in this role you should meet the following requirements:

• Deep brokerage knowledge with prior experience of acting as a proposition manager or product owner at other firms

• Skilled in market analysis, customer insight, and proposition design. Strong understanding of retail investing, trading platforms, and brokerage operations.

• Commercial mindset with a track record of delivering growth and improving customer outcomes. Strong stakeholder management skills and ability to influence at all levels.

• Strong knowledge of the full wealth continuum—from self-directed investing to adviser-led propositions. Strong agile delivery experience and ability to manage a high-volume, fast-paced backlog. Experience of implementing customer-first self-directed digital journeys and features.

• Knowledge of FCA framework impacting retail investing e.g. Consumer Duty, PROD (Product Oversight & Governance), and COBS (Conduct of Business Sourcebook).

This role is based in London.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:

Email: hsbc.recruitment@hsbc.com

Telephone: +44 207 832 8500