Behavioural Science and Research Lead

If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or an exciting new direction, we offer opportunities, support and rewards that will take you further.

We’re one of the largest banking and financial services organisations in the world, with a network that covers more than 50 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people fulfil their hopes and realise their ambitions.

We are currently seeking an individual to join the team as Behavioural Science and Research Lead.

The Behavioural Science and Research Lead will preferably need a strong educational background and a proven track record of translating theory into practical, impactful business solutions.  

The role is very much about strategic delivery and making an impact on business priorities.

As an HSBC employee in the UK, you’ll have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

In this role you’ll:

• Contribute to research to evaluate effectiveness and opportunities for improvement within people processes and practices (e.g. performance management, leadership development, succession planning) to shape strategy, improve utility and ensure alignment with HSBC priorities
• Conduct primary research, secondary literature reviews, and stay abreast of latest academic findings. Use a variety of quantitative and qualitative analytic technique, including digital innovations and AI to maximise impact
• Act as internal subject matter experts on behavioural science, providing advice and insights to PG&C and business leaders on human behaviours and decision-making with the organisation
• Support with the preparation of materials, briefings and updates for key stakeholder meetings, senior briefings etc
• Partner with internal stakeholders to design and run controlled experiments to test the impact of interventions on employee behaviour and improve organisational outcomes
• Contribute to multi-disciplinary projects that are led by the team and the wider PG&C function
• Translate complex research findings into clear, actionable insights and compelling narratives for diverse audiences

To be successful in this role you should meet the following requirements:

• Expertise in applying research theories and methodologies from qualitative and quantitative, experimental design and enhanced data analysis to business challenges requiring systems thinking
• Strong knowledge of psychological and behavioural science models and principles (e.g., individual differences, systems thinking, motivation, culture and climate, choice architecture, biases, heuristics, social norms) and their application in an organisational context
• Ability to connect behavioural science insights to tangible business outcomes and strategic goals
• A post-graduate qualification in a relevant field such as Behavioural Economics, Organisation Psychology, Industrial-Organisational Psychology, or a related discipline or qualified by experience
• Professional experience in applying behavioural science or psychology in a complex, high stakes environment.
• Experience in financial services and/or dealing with Regulators is an advantage

Opening up a world of opportunity.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.
If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:

Email: hsbc.recruitment@hsbc.com
Telephone: +44 207 832 8500