Senior Manager - Fraud Decisioning and Insights Cards

If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or an exciting new direction, we offer opportunities, support and rewards that will take you further.

We’re one of the largest banking and financial services organisations in the world, with a network that covers more than 50 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people fulfil their hopes and realise their ambitions.

We’re currently seeking an experienced professional to join our team in the role of Senior Manager - Fraud Decisioning and Insights Cards..

UK Fraud protects HSBC UK, our customers and the communities we serve from the harms associated with financial crime using intelligence, analytics, technology, investigation and partnership. This role sits in Fraud Control Design within UK Fraud and focuses on 1st Party Fraud and Money Mule activity. You’ll establish the operating model and strategy for this area, building a clear view of current control capability and setting out future control and investment needs.

Working across detection systems, operational processes and policy you’ll help ensure controls are designed, optimised and implemented effectively. Success means clearer end-to-end governance, stronger control performance and faster action on emerging risks and root causes of fraud losses.

As an HSBC employee in the UK, you’ll have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

In this role you will:

• Establish the 1st Party Fraud and Money Mule operating model and strategy across HSBC UK
• Build a current-state view of control capabilities for 1st Party Fraud and Money Mule activity and define future control and investment needs
• Create and run an end-to-end rhythm of meetings and activities to progress mule fraud protection
• Develop strategies and protocols based on fraud pattern analysis and support implementation in fraud detection systems and operational processes
• Interpret MI and trend insights, identify issues and risks and escalate with clear strategies to address fraud and risk
• Coordinate required control changes from design through testing to implementation, including complex change initiatives
• Partner with Fraud Operations and other stakeholders to embed controls into fraud treatment strategies and improve process effectiveness
• Support senior management responses to flash fraud attacks impacting the relevant typology or business area

To be successful in this role you should meet the following requirements:

• Bring proven management-level experience within a Fraud function
• Demonstrate detailed knowledge of HBUK products, policies and processes
• Apply hands-on experience working with fraud detection systems such as SAS EFM, Falcon, BioCatch, Hunter and ThreatMetrix
• Show established capability in fraud control design and control delivery methods
• Provide relevant experience working in a risk environment, ideally within FLoD or SLoD
• Evidence experience developing new processes and ways of working across Fraud Strategy, Analytics, Operations or Policy environments
• Demonstrate a strong understanding of what best-in-class fraud management looks like and how to apply it in practice
• Bring experience working across multiple fraud typologies and engaging with senior stakeholders

Opening up a world of opportunity.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, socio-economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk via hsbc.recruitment@hsbc.com.