Validation Specialist

Why join us?

Global Validation team is part of DataOps - Account and SSI team and the nature of the work will be diverse and is responsible for authenticating Standard Settlement Instructions any amendments to confirmations email domains, Fax number and clients correspondence address before Static is set up.It is expected that this role will liaise with a larger operations team under DataOps and work very closely with other teams to manage bulk and regular BAU volumes as and when asked. The role will also require them to support the line management in smooth running of the operation and delivery of task on a day-to-day basis. While this is an Individual Contributor role, Validation Specialist will be responsible for smooth running of the section and delivery of PLA on a daily basis. The individual is expected to work closely with AVP Ops (AVP) with a view of understanding the dynamics and challenges of a Validators role. 

What you’ll do:

Processing:

• To actively continue processing as part of day-to-day activity and ensure all task assigned are completed with no exception task. Ensure to achieve the defined productivity and OOE targets i.e., (95%). Also assist team member and line management with volume insights and manage stakeholder expectations where required.

Internal Controls:

• Maintain HSBC regulatory and internal control standards, including the timely implementation of audit points and to manage operational risk, including its identification, assessment, mitigation and controls, loss identification and reporting in accordance with the Group's Operational Risk framework.

Management of operational risk:

• To continually re-assess the operational risks inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures, management restructures, and the impact of new technology in conjunction with the donor Group companies. 

Compliance:

• To abide by the Group Compliance Policy by containing compliance risk in conjunction with the relevant Compliance Department.  The term compliance embraces all relevant laws, rules and codes with which the business has to apply.
• What you will need to succeed in the role:
• Possess good problem solving and decision making skills (E)
• Graduate (E) preferably Commerce background
• Ability to plan & organize effectively as well as adopt a flexible approach to change. (E)
• Ability to build rapport with and relate to a wider range of people (E)
• Good interpersonal skills and customer service orientation. (E)
• Good Analytical skills (D)
• Excellent communication skills – Written & Verbal (E)
• Strong time management skills and ability to work under pressure (E)
• Good team player. (E)
• Self-driven-needs to have a drive for results. Could be depended on meeting deadlines and commitments(E)
• Experience in Global Banking and Markets (E)
• Experience with new on-boarding and on-going maintenance of Global Markets products and Standard
• Settlement Instructions / Standard Delivery Instruction (E)
• Thorough working knowledge of GMP (E)
• Ability to work under different time zones (Rotational shift pattern)

What additional skills will be good to have?

• The individual will be expected to meet all volumes and productivity targets on a day to day basis and ensure all parameters are achieved as agreed with the line management.
• The individual is also expected to assist AVP to ensure team is highly motivated by organizing related activities to inculcate team work and positivity within the team.
• Assist Line Manager and the team in processing activities and queue/volumes management.
• Meet customer requirements and turnaround requests in agreed time frames
• Adhere to GMP, Audit, and Compliance control requirements
• All operational processes are operating and that a robust control environment is in place across Data Ops Offshore Services.
• Assist AVP to carry out effective Operational Risk assessments by monitoring and implementing risk mitigating plans by escalating potential risks that may arise.
• Able to deal with a very dynamic business where various factors will have an impact on work volumes, and how work is handled / processed. Nature of business is such that any error committed exposes the Group to risk of loss / audit finding.
• Participates in site-wide initiatives and best practice sharing sessions.
• Acquire and update knowledge on procedures and products – Validate customer instructions accurately to achieve agreed quality targets (as amended or notified from time to time) on the process.
• Build rapport with customers (internal & external)
• Provide information to customers based on requests made
• Ensure that each work is completed in accordance with established procedures and standards, Produce MI as required
• Identify and escalate potential showstoppers
• Support achievement of team objectives
• Participate in development of cohesive teams, Foster development of co-workers
• Contribute to the creation of a supportive work environment driven by people centric values
• Build professional relationships with colleagues in other areas, delight internal and external customers
• Exhibit ownership of the business