Trade Mid Office Manager I

Some careers grow faster than others.   

If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential.   

Trade has been the foundation of HSBC since 1865, it is evolving fast and so are we. With our network, expertise, and solutions we’re placed to help clients make sense of emerging trends, risks, and opportunities by being the global connectors, innovative problem solvers and strategic partners.

We connect the world through trade. Our footprint gives clients access to roughly 90% of world trade flows providing a powerful mix of local, regional, and global knowledge to help them spot new growth opportunities. We are innovative problem solvers that provide a safer, smoother digital trade experience. We solve business challenges through growth, disruption, or uncertainty, and we bring clients insights and ideas to enable grow and protect their business.

Our comprehensive suite of products and services can be combined into global solutions that help make it easier for businesses to manage trade risk, process trade transactions, and fund trade activities. 

We are currently seeking an ambitious individual to join our team in the role Trade Middle Office Manager I   

Principal Accountabilities 

To lead and manage a team to deliver best in class service to GTS customers to help increase market share/ profitability of these customers. Primary responsibilities also include being responsible for the team’s performance, including SLA adherence, processing accuracy and adherence to all GTS policy and procedures (FCC/Sanctions) and ensuring FIM / URDG/ UCP/URR/URC 522 is adhered to. 

Responsibilities: 

• Lead a team of GTS Service staff to deliver best-in-class service to clients, emphasizing document checking, processing quality, high productivity, SLA adherence and error reduction.  
• Review the current process, focusing on high-value/priority deals while assessing low-value activities to enhance service differentiation to attract income-generating customers.  
• Ensure the timely dissemination of relevant information within the team to ensure that changes (e.g. sanction regulations) have minimal impact on clients.
• Identify and raise business opportunities when liaising with Relationship Managers and overseas colleagues (group office), providing feedback to the business development team.  
• Develop strong working relationships with business partners, the BD team, CM team and product teams.  
• Manage operational risk by ensuring the team adheres to global policies and procedures for FCC/Sanctions and follows FIM/URDG/URR/URC guidelines strictly. You will be accountable for the team's compliance with local, regional, and global controls.  
• Conduct frequent reviews to proactively identify processing gaps, provide oversights & new learnings, implementing & maintaining a risk-free processing environment.  
• Manage additional deliverables like monthly balancing activities, daily/weekly/monthly reviews of exception reports, and handling outstanding client payments.  
• Ensure timely escalation of all incidents to the Head of Services.  
• Handle audits and various reviews on behalf of the Export team.  

Requirements

• A recognised degree (preferred)
• Excellent, proven leadership skills managing a small to mid-sized teams.
• Above average working knowledge on Technical Trade functions, systems i.e HFE2, HFE4, HTS, WDM, Hub etc.
• Knowledge on AML and sanction handling.
• Minimum of 7 - 8 years of managerial experience.
• Technically sound and familiar with URDG / UCP600/ ISBP/ URR/URC522.
• At least 3 - 4 years’ exposure in trade services as a Manager or Assistant Manager.
• Knowledge in Receivables Finance, Supply Chain Solutions etc would be an added advantage.
• Qualification in CDCS / CITF / CSDG or similar Trade qualifications would be a definite advantage.

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation needed will be prioritised.

You’ll achieve more when you join HSBC.

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Issued by HSBC Bank Malaysia Berhad