Senior Business Manager - Management Reporting

Why join us?

Group Chief Operating Office (GCOO) is a critical capability for the Group comprising Business COO, Operations, Procurement and Real Estate, Business Risk & Resilience including (Business Continuity, Protective Security, Non-Financial Risk, and ServCo) and Change Execution. GCOO is the execution engine of the Group.
As well as managing & controlling the business, the GCOO organisation enables business strategy through transformation and optimises operational efficiency. This GCOO Change Execution function is critical within this context leading the implementation of GCOO’s most significant, large scale, complex strategic programmes. The purpose of the Change Execution function is to enable colleagues across HSBC to deliver safe and secure services to all our customers, colleagues, and the Bank itself. It also oversees the effective execution of strategic M&A transactions on behalf of the Group in conjunction with the Group Head of Strategy & Corporate Development.

Business Management provides world-class Centre of Excellence that enable Group COO to drive transformation across the bank. It delivers simplified, streamlined and processes to ensure consistent reporting, governance and control of cost and number of employees (FTE).

Driving the operating model and organizational transformation design and delivery across Transformation Services.

What you’ll do: 

• Accountable for management of budget and meeting cost targets.
• Accountable for country input into the selection and adoption of tools to support delivery and definition of methods framework.
• Responsible for contributing country requirements into the definition of standards and controls.
• Accountable for assuring and governing adherence to controls.

This role will carry out some or all of the following activities:

• Execution of business initiatives and activities in support of business area aims.
• Business planning activities which include financial, technological and resource planning.
• Contribute to senior management decision making by use of management information, performance information, analytics, forums and stakeholder feedback.
• Support in forums and committees to represent view of business area.
• Support and monitoring of internal governance activities.
• Evaluate and analyse management information relating to external service providers of their provision, monitor their performance and ensure service level agreements are honoured.
  

Key Accountabilities:

• Create an environment that empowers staff to be able to respond to customers in a way that is personal and engaging.
• Initiate and recognise activities focused on delivering outstanding customer service and/or improving customer advocacy.
• Take responsibility for ensuring that appropriate arrangements are in place for delivering a seamless customer experience.
• Evaluate customer information from many sources to identify and achieve ways to differentiate and improve customer service Ensure that you provide the tools and resources for people to understand change messages.
• Plan and manage the activities needed to implement change successfully.
• Support people through the process of change to ensure they fully embrace the new environment
• Take action to identify and appropriately deal with any potential blockers to change in order to reduce the risk of not delivering.
• Identify and define issues or problems that are not obvious; participating actively and constructively in meetings where problems are discussed and resolved.
• Bring structure and order to undefined problems and/or large scale problems, making them easier to address and solve.
• Use systemic thinking and creativity in devising solution options.
• Evaluate relative costs, benefits and obstacles of potential solutions.
• Adhere to, and be able to demonstrate adherence to, internal controls and will implement the Group compliance policy by adhering to all relevant processes/procedures.

What you will need to succeed in the role

• Extensive experience in a managerial role, including experience of managing a global function with a geographically dispersed team.
• Ability to build strong relationships and communicate with a wide spectrum of stakeholders.
• Excellent knowledge of the project lifecycle and group strategy.
• Understanding of business finance and experience of effective managements of budgets and expenditure
• Excellent interpersonal skills with the ability to build and maintain global and regional relationships at all levels of the organisation.
• Good business and operational experience – good candidates are likely to have strong relationship management or operational management skills.
• Strong client facing and leadership skills with the capability to develop the solutions driven, high energy characteristics necessary to support the needs of the Business.
• Solid and broad experience of working at a senior level with large multi-project and multi-stakeholder programmes in an international environment.
• Comprehensive understanding of positioning bank approach and policy in context of wider industry trends and direction.