Process Re-engineering

Why join us?

The job holder is responsible to support the Process Re-Engineering for Clearing & Settlement – operations for all markets within Global or Direct Custody. This has a range of diverse teams in charge of Clearing & Settlements with mix of products, regulatory environment, time zones and balance sheet.

This role includes managing primary objective of driving operational excellence across our business globally. Achieving this through the consolidation, simplification and continuous improvement of the process, simultaneously takes     responsibility for managing operational, location and processing risk.

Business Analyst will require to support analysis, design solution, process mapping, testing, requirement gathering across various stages within the programme. Active engagement with all stakeholders and programme leads is vital to prioritize directions and strategy.

Ensure compliance of internal guidelines, external regulations and are constantly reviewed and enhanced to continually    improve the support functions offered to the operational processes and the business.

What you’ll do:

• Execute key projects of the Clearing and Settlement programme
• Identify and implement improvements in existing End to End processes for the Clearing and Settlement Utility
• Partner with senior stakeholders in Operations and Product on the identification of opportunities which align to the Operations vision and Product roadmap to deliver both operational efficiencies and improve the client experience.
• Partner with the Product Delivery and IT teams on the design and implementation of programme solutions
• Manage the delivery risks and issues to identify these early and proactively so they do not impede programme delivery.

Impact on the Business/Function:

• Deliver the outcomes of Rubix across the 7 C’s of Colleague, Client, Cost, Capacity, Commercial, Control and Climate
• Rubix will transform the operating model for Clearing and Settlement and for the Custody business
• The programme will enable a more efficient and scalable model which will improve the client experience whilst enabling future business growth.

Active Engagement with Customers / Stakeholders:

• Problem situations are proactively identified, resolved and escalated to give maximum customer satisfaction. Appropriate measures are taken to improve quality and prevent recurrence within the business remit.
• Ongoing engagement with stakeholders and delivery of required outputs in a timely manner.
• Excellent communication with key stakeholders and in managing their needs & keeping them informed
• Build and maintain a positive relationship with internal/external partners
  • Operations senior management team
  • Senior Product owners within the Securities Services business
  • Programme and project leads
  • Vendor and IT teams
  • Central Change PMO and Risk Stewards

Leadership and teamwork:

• Work in a collaborative manner with key stakeholders with key partners in the value stream across Securities Services Product, Product Delivery and IT.
• The team is global in nature so whilst some of the activities will be completed in person in Kuala Lumpur, there will be a need to work as part of the global team spanning multiple Custody operating locations.
• Lead and motivate the team in a challenging environment along with meeting the business objectives by sharing knowledge, best practice and experience with colleagues at all levels.
• Knowledge and experience are shared with teams, providing assistance on referred / technical issues. Advice and guidance are given in a constructive manner and positively.
• Be aware of issues within teams and resolve or escalate in appropriate and timely manner.
• Articulates expectations and encourages performance from colleagues, project teams, virtual teams.
• Uses formal and informal approaches to deliver performance (e.g. process targets, review against project objectives, giving informal feedback to peers regularly.)
• Uses their technical/professional expertise to develop the competence and experience base of others.
• Shares best practice across team and asset class.

Management of Risk (Operational Risk / FIM requirements):

• Strong awareness of the factors which might lead to financial loss and those mitigating controls to prevent such losses.
• Strong awareness of the Operational Risk scenario associated with the role and act in a manner that takes account of operational risk considerations.
• Appropriate capture and escalation of key risks & issues relating to the delivery of the individual projects, taking action as appropriate to mitigate the risks from preventing successful delivery.

Observation of Internal Controls (Compliance Policy / FIM requirements):

• Maintains HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators.
• Understands, follows and demonstrates compliance with all relevant internal and external rules, regulations and procedures that apply to the conduct of the business in which the jobholder is involved, specifically Internal Controls and any Compliance policy including, inter alia, the Group Compliance policy.

What you will need to succeed in the role:

Skills & Experience:

• Proven ability in successfully identifying, designing and implementing automation solutions to complex operational challenges.
• Understanding of the changing nature of the operating environment due to internal and external demands
• Ability to act on initiative and to drive work independently in a fast pace and deadline driven environment.
• Custody business knowledge is preferred, spanning Global Custody or Direct Custody and Clearing or alternatively other securities post-trade experience.
• Strong knowledge of financial services, operations as a function, asset classes, products and industry wide systems and processes
• Good understanding of operational risk frameworks, including non-financial risk and how the operational strategy enhances the risk profile.
• Advocate for change with a focus on execution. Experience in leveraging available and emerging best in class technologies to benefit the wider change agenda and ultimately business outcome.
• Strong written and verbal communication skills and experience in influencing a senior set of sponsors and stakeholders.
• Experienced operations professional with significant exposure to managing operations and deal with stakeholders across Global region
• Ability to work in a virtual team environment and support multiple functions and stakeholders globally.
• The job holder would be expected to be flexible with a potential rotation to do other shifts if required as per business needs. Flexible and adaptable towards different working hours as per project needs.

What additional skills will be good to have?

• Strong working relationships with peers in Operations roles across other regions.
• Strong working relationship with broader support teams – from Compliance, Change, Product Control and Front office.
• Strong awareness and appreciation to operations risk and control and exception management.
• Exceptional leadership and management skills with the capability or track record of managing staff.
• Knowledge of project management tools such as JIRA/Confluence.
• Organisational skills and ability to pick up work right away.
• Relevant industry certification – CAPM, PMP, Agile or any other equivalent certification.