Market Manager, Client Connectivity

Some careers grow faster than others.

Global Payment Solutions is made up of almost 10,000 people, across more than 60 countries. The business is uniquely positioned to help clients make payments across borders, across currencies and regulations, quickly and efficiently with dedicated in-country and regional support. Our expertise in this area is repeatedly recognised by the industry’s most prominent publications and associations with numerous global, regional and country awards.

We are now inviting qualified individuals to join this team in the role of Market Manager, Client Connectivity

Principal Accountabilities

Responsible for supporting CIB revenue growth and continuous improvement of the client connectivity proposition within the market/region by identifying client needs, leading go-to-market initiatives and collaborating with internal teams to improve client experience. 

• Provide input and coordinate execution country and regional market strategies to commercialise and grow adoption of client connectivity capabilities in alignment with GPS, GTS and MSS product strategies.
• Proactively own resolution of issues – such as process/operating model, client complaints and internal readiness/training.
• Identify emerging market trends, competitive threads/opportunities and client needs across digital client engagement in transaction banking. Utilise frameworks to communicate these market insights to global product managers for inclusion in future state architecture, roadmaps, and backlogs.
• Become a subject matter expert for the client connectivity proposition across documentation, client onboarding and channel capabilities (web, mobile, H2H and APIs). Provide support in client meetings, pitches and industry events.
• Support market/product managers in other SVS and as well as the connectivity global product team to understand and align to the future state architecture, speak-up to ensure country/regional needs are considered, and are aligned with local regulatory frameworks.
• Allow product managers in other SVS (i.e. DOME, CBCC, Liquidity, Trade) to work directly with IT teams on project execution by clearly articulating client connectivity requirements and helping them solve for market requirements/regulation across documentation, client onboarding and channel capabilities.
• Drive commercialisation and readiness for global client connectivity projects in market/region. Ensure proper go-to-market plans are in place including pricing and billing procedures.
• Support tracking of benefit targets for the country and/or region. Track benefit realisation in line with business case OKRs and team KPIs/scorecard.

Customers / Stakeholders:

• Work with Client Solutions, Business Readiness and Content Teams to develop and maintain high quality client facing collateral, making this available through frontline hub for use in client pitches and RFPs.
• Leverage client feedback and act as voice of the customer to highlight continuous client connectivity improvements within specific market to global teams.
• Understand and be able to talk to the global client connectivity strategy and roadmap. Address or direct questions received from in-market Sales, Coverage and Service Teams in relation to the strategy or roadmap.

Leadership & Teamwork:

• Ensure high-performance client onboarding by supporting operational and business readiness in market. Work with global product teams to implement global operating models in market, maximising standardisation, and automation. Seek advice from local legal, risk and compliance colleagues to ensure smooth delivery.
• Enable the Client Change Management Team (Project Managers, Enablement Managers) to deliver world-class client experience with regular training and proactive support during client projects (new onboarding, amendments, and migrations).
• Act as a role model for client centricity and collaboration across all functions within the CIB organization; enable efforts to position HSBC as the world’s best client connectivity bank.

Management of Risk & Compliance:

• Maintain and observe all HSBC control standards and implement and observe the Group Compliance Policy.  The jobholder will also adhere to and be able to demonstrate adherence to internal controls. This will be achieved by adherence to all relevant procedures, keeping appropriate records and, where appropriate, by the timely implementation of internal and external audit points, including issues raised by external regulators.
• Implement the Group compliance policy locally by containing compliance risk in liaison with the Group Compliance Officer, Area Compliance Officer and Local Compliance Officers, ensuring adequate compliance resources and training.
• Foster a strong conduct and compliance culture. The term ‘compliance’ embraces all relevant laws, rules and codes with which the business has to comply.  This will be achieved by adhering to all relevant processes/procedures and by liaising with Compliance department about new business initiatives at the earliest opportunity. When applicable, by ensuring adequate resources are in place and training is provided, fostering a compliance culture and optimising relations with regulators.
• Continually re-assess the operational risks inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings and the impact of new technology.
• Ensure compliance with all relevant internal instructions including Financial Instruction Manuals (FIMs), Group Circular Letters (GCLs) and external regulatory requirements, including the management of operational risk and adherence to the Group’s values.

Qualifications

• 3-5 years proven experience in transaction banking, treasury services and/or payments and cash management in a market, product/digital commercialisation or client facing role.
• Good understanding of market systems, products and bank operations, and stages in the product lifecycle and how this translates into market management strategies.
• Strong communication, presentation and stakeholder management skills.
• Experience bringing new product/digital capabilities to market.

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation needed will be prioritised. 

You’ll achieve more when you join HSBC.

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HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working, and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by HSBC Bank Malaysia Berhad