Manager SME

Why join us?

If you’re looking for further opportunities to develop your career, take the next step in fulfilling your potential right here at HSBC. The position lies within the Debt Securities for Trade Position Management in Market Operations.

Debt Securities Operations forms a part of the wider Securities Operations and, segregated by asset class, is responsible for ensuring all Fixed Income trades booked by the front office flow through the various stages of the trade life cycle and settle successfully on value date.

All Trade Date Processing and Clearing & Settlements for this function reside within the Global Service Centres.

There are no direct reports for this role. The individual Contributor reports into a team manager who is responsible for the function of that region.

The Opportunity:

Principal Accountabilities: 

• A subject matter expert role in the trade support team whose main tasks include affiliate trading reconciliations and broker confirmations is to continuously provide high quality processing service to achieve maximum client satisfaction within the specified timeline and requirements.
• To provide support in a subset of processing functions including documentation, trade affirmation, projects and Reporting.  Assist in managing Operational Risk and Control within the process and the business through query handling and escalation.

What you’ll do:

• Manage trade cancellations, amendments investigations and settlements of exceptions are completed on a timely basis.
• Ensure Trade Data Processing and Clearing & Settlement teams work collaboratively to resolve any trade booking or matching discrepancies.
• Ensure that escalation of issues is in place as per escalation matrix.
• Ensure performance metrics is adhered at all times.
• Front Office VS Back Office (FOBO) Breaks/ Cash Reconciliation Breaks / Investigations cases are escalated based on procedure.
• Management information, Key Risk Indicators (KRI) and Key Performance Indicators (KPI) reporting, other required data and communication are gathered accurately and are presented within agreed timescales.
• Drive site-wide initiatives and best practice sharing sessions.
• Procedural changes / new initiatives are fully communicated and implemented in the team.
• Support contingency planning for the teams/ sections.

What you will need to succeed in the role:

• A degree in accounting/finance/management/business administration. Higher qualification not a bar provided aspirations commensurate with the position.
• Experience in Fixed Income Securities Operations would be highly advantageous, or other line Operations teams.
• Strong culture of ethics and integrity.
• Ability to speak and understand English fluently with exceptional business communication skills.
• Excellent planning, time management and organizational skills as well as a strong eye for detail are required.
• Ability to perform well in a fast pace and high-pressure environment against tight timelines.
• Knowledge of Fixed Income products is preferred.
• Strong understanding of operational risk, procedures and controls as well as of front to back trade lifecycle.
• Strong knowledge in trade level investigation.
• Comfortable working with global stakeholders.
• Able to work in a demanding and time sensitive environment.
• Hands on experience of operations processing is an advantage.

What additional skills will be good to have?

• Technical / IT understanding of how trading and order management systems operate is desirable.