Manager Loan Management, Malaysia

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If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Global Risk

Global Risk is a thriving and expert risk management function supporting HSBC globally with all aspects of risk management. The team actively manages a varied and dynamic range of risk types, including security, fraud, information security, operational, credit, pension, insurance, compliance, regulatory, market, reputation and geopolitical risks. All parts of the Global Risk team use their skills, insight and integrity to handle established threats and those they see emerging, acting to protect and enable HSBC to deliver sustainable growth.

We are now inviting qualified individuals to join this team in the role of Manager Loan Management, Malaysia.

Principle Responsibilities: 

• Management of a portfolio of High Risk and Problem Exposure (HRPE) accounts in order to minimise financial losses through an efficient and effective recovery / work-out process and with appropriate regard to commercial, legal and reputational considerations.  
• Provide know-how, expertise and problem-solving skills within the area of corporate recovery and workout to the Risk functions and to coordinate account strategies, recovery and work-out efforts across these areas where appropriate.
• Provide credit advisory service and monitoring work to Corporate & Institutional Banking (CIB) on Watch Worry Monitor (WWM) List accounts, as appropriate.
• Facilitate improvements on credit lending by drawing observations from incoming accounts and disseminate learning points through training opportunities and Lessons Learned.
• This role also covers HBMS and in that regard the performance is assessed on the basis of KPIs specific to HBMS as listed in the current PLA. The job holder is also accountable for applicable Shariah risk related controls.

Impact on the Business / Function: 

• Management of accounts classified as CRR 7.0 - 10.0 in order to minimise not only financial losses, maximize recovery and accurate assessment of Stage 3 allowances, but to protect and maintain reputation of the Bank.
• To support the development, negotiation and manage delivery management and implementation of appropriate recovery strategies in different scenarios.
• To ensure timely and accurate reporting to senior management and regulatory.

Customers / Stakeholders

• Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets.
• Maintain oversight on accounts in the WWM List.

Leadership and Teamwork 

• Support achievement of the HSBC vision, Values, goals and culture in personal behaviour, actions and decision making.
• Take personal responsibility for understanding and agreeing performance expectations, completing the necessary mandatory training and developing the levels of capability and competence needed to be effective in the role.
• Contribute to team development, effectiveness and success by sharing knowledge and good practice, working collaboratively with others to create a productive, diverse and supportive working environment.

Operational Effectiveness & Control: 

• Suggest ideas and contribute to implementing actions that will improve customer service, quality or the way teams and individuals work together.
• Adhere to HSBC policy, procedures and control requirements applicable to day-to-day working, exceptional and project activities, and raise any concerns about actual or potential issues promptly, in line with reporting and escalation procedures.
• Apply Group/BNM policies, procedures, practices and standards to their allocated tasks, taking responsibility for their own actions, to ensure the achievement of high levels of quality, effective risk management and regulatory compliance.
• Establish and maintain a robust and efficient control environment across the function to ensure good operational, financial and project management and compliance with HSBC policy and procedures, together with early identification and effective resolution or escalation of issues that arise.

Qualifications: 

• Graduate degree in Business Administration, Finance or a related field.
• Minimum five years relevant experience in corporate recovery or credit risk.
• Sound understanding of corporate recovery and the associated legal framework.
• Good interpersonal, strong negotiation and communication skills required.
• Able to work under pressure.

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation needed will be prioritised.

Opening up a world of opportunity.

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HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by HSBC Bank Malaysia Berhad