Manager, Global Digital Risk and Controls

Why join us?

The Digital Risk & Control team, a global specialist first line team within International Wealth & Premier Banking (IWPB) Business Risk & Resilience (BRR), works to support and enable IWPB’s digital strategy, a core component of the success of the retail and wealth business line. The team seeks to proactively mitigate risk, building and strengthening controls for IWPB’s digital estate, and our customers’ interactions with the bank through digital channels.

What you’ll do:

The team works in close partnership with the IWPB Value Streams, product, transformation and technology leads, second line of defense functions, and other risk teams globally, regionally and in market with a focus on three core key pillars of work:

• Support globally-led digital change in IWPB: following our established team processes, and in partnership with first line risk Subject Matter Experts (SMEs) and second line of defense risk stewards, to identify and analyze areas of risk that may be present for new digital customer experiences, or new digital services or platforms. Working with commercial, customer and cost outcomes, designing controls for those new capabilities, and then support with launching into multiple markets. Ensuring risks are within appetite, controls are effective and monitored as the change programmes move from new development to business as usual.
• Active controls management and maturity for global platforms: Articulation and management of lower-level control instances for the core digital platforms and operating capabilities, operated at the centre, and consumed by all IWPB markets. Perform incident analysis, root cause identification and deep dive controls reviews as required across the IWPB digital and analytics estate.
• Hub-and-spoke market support: Each team member also acts as an established point of contact for market stakeholders for risk and controls support and expertise for IWPB digital change or digital capabilities. In addition, they support BRR colleagues to increase their digital controls capabilities and maturity with the support of a playbook and outcomes.

As a member of the Digital Risk & Controls Team, you will play a pivotal role in supporting the Senior Risk & Controls Manager to help understand, assess and manage the risks faced by the Wealth & Premier Solutions value streams. The areas of responsibility across the three pillars of the team’s work includes:

• Value Streams: Acting as a point of call for risk and controls guidance for the Wealth & Premier Solutions (WPS) Value Streams. Providing input on digital design and development, focused on customer solutions and enhanced controls, triaging the need for risk expertise from Legal, Fraud, Financial Crime, Regulatory Compliance, Resilience, Data, Model, Wealth, Cyber Security and Systems Risk. Producing a Risk & Controls Position relating to the new digital journey/service/platform and ensuring alignment with market teams on risk assessment and governance.
• Governance & Reporting: Assisting in the drafting and creation of presentation slides and reports for the relevant governance forums and working groups. Providing support to the Senior Risk & Controls Manager to interpret information, identify trends and drawing conclusions for onward reporting, including creation and monitoring of Helios issues and global incidents.
• Key stakeholders: Applying commercial, diagnostic and problem-solving skills to manage underlying risk, reviewing current and emerging controls positions, challenging existing policies or processes where appropriate and defining new controls to enable IWPB’s digital strategy.
• The Global Digital Risk and Controls team: Demonstrating strong analytical, stakeholder and collaboration skills across the three locations of the Global team.

What you will need to succeed in the role

We are looking for exceptional candidates to join our team who demonstrate the following:

• Interpersonal skills; the ability to build stakeholder relationships with a foundation of trust and responsibility
• Communication skills: the ability to articulate your ideas and suggestions clearly and effectively in both verbal and written forms.
• Analytical skills; attention to detail, the ability to think critically, research and solve problems.
• Interpreting skills: Interpreting information, identifying trends and drawing conclusions.
• Proactive approach: you will need to ensure team members / managers are updated about the status of your portfolio of work and that any issues are escalated promptly. 
• Time management: strong time-management and ability to manage / prioritise your portfolio. A desire for autonomy and to take personal ownership for the delivery of a portfolio of work to time and quality.
• Team work: ability and motivation to work both independently and as part of a team.
• Enthusiasm and a genuine interest in Digital Risk: interest in building a long-term career in Risk within the Digital space.

Skills and Abilities

• Strong communication, presentation and influencing skills – the ability to communicate to a wide range of stakeholders.
• Proven problem-solving skills with ability to consider alternative and lateral solutions.
• An abundance of common sense, drive and flexibility.
• Ability to work independently and cope with pressure and tight deadlines.
• Ability to understand complex concepts.
• Good working knowledge of Microsoft Office applications 
• Willingness (and ability) to learn as stakeholder expectations, technology and the controls landscape change rapidly.

What additional skills will be good to have?

Knowledge and Experience

• Bachelor’s degree, or equivalent.
• Understanding of digital banking and customer-facing technology.
• Understanding of Wealth & Premier Solutions products
• An understanding of risks relevant to digital banking services, particularly non-financial risks.