Lead Learning Practitioner

Why join us?

Focus on embedding a strong conduct and risk culture, strengthening ‘speak up’ and ‘listen up’, ‘escalate right and document well behaviours. Drive training, set clear expectations and leadership role-modelling with practical guidance, videos and more. Governance and project management of strategic learning initiatives globally across Markets Securities Services (MSS) Operations. This role will give you the chance to drive meaning and impact though our Business As Usual (BAU) operations.

What you’ll do:

This role will have responsibility to deliver & improve operational conduct by ensuring employees have a strong awareness of conduct requirements. Help supervisors in MSS Operations understand the importance of their role (expectations) and the impact of good leadership practice on leading teams. The role holder will facilitate a blend of virtual and face to face training in priority locations. Case study development based on real operational incidents/issues.

• Lead, design and deliver conduct and regulatory and conduct training (globally) to meet the needs of the business and to proactively address potentials gaps / concerns (eg. Topics: Conduct, Business escalation, report, issue writing training for Global Career Band 3-5 employees). Actively review feedback to respond to the voice of the customer.
• Build close working relationships with Non Financial Risk and other key stakeholder partners to strengthen alignment and relevance.
• Analyse and proactively respond to shifting business requirements and outputs: such as GEMS and Helios reporting.
• Embed a culture of ‘speak up’ and ‘listen up’ as well as creating a heightened awareness of individual obligations. Improve the quality and timeliness of escalation to internal and external stakeholders where required.
• Govern the required training (across all Capability Development Team (CDT) deliverables), provide reporting and liaise with senior leaders on progress / escalations. Ensure learning governance eg. all courses globally are entered into the Learning Management System. Enrolments & attendances captured in system for Management Infomation (MI). Create, produce, and deliver meaningful MI and progress to Markets Securities Services (MSS) Operations governance committees.
• Project managing key strategic projects across People Enablement.(eg. Draw insights from people survey and build solutions aligned with the Markets Securities Services (MSS) Operations people strategy)
• Plan, negotiate and manage the Capability Development Team (CDT) learning budget and manage all vendor relationships / process payments
  
  
  

What you will need to succeed in the role :

• 5-10 yrs experienced learning and development practitioner with fluency of the full learning cycle.
• Proven track record in leading, designing and delivering training, for a global audience). Experience in building effective training delivery capability across curriculum and multiple sites.
• Strong leadership skills – supporting a global team (virtually and face to face).
• Strong influencing skills – ability to influence at all levels.
• Collaboration and teamwork – ability to deliver on a shared goal, inspiring others to contribute and be their best.
• Strong attention to detail.
• Execute at pace – identifying key priorities and what has the most impact to the business.
• Proactive, ability to shape and execute strategy.
• Relationship manager – build and maintain strong relations across stakeholders and peers.
• Ability to provide and take on board real-time feedback to continual improve our products and offerings to the business.
• Ability to manage conflicting priorities and demonstrate initiative when dealing with them.
• Ability to actively manage third party vendors.
• Being comfortable with an ambiguous and changing context while being able to drive tangible change.
• Experience in working in a complex matrix driven organisation and demonstrable ability to navigate and influence a diverse set of senior stakeholders.

What additional skills will be good to have?

• Excellent communication skills, able to influence senior global stakeholders, winning their trust, respect, support.
• Able to articulate complex issues concisely in clear language.
• Deep understanding of HSBC structures, processes and objectives, particularly in the people environment.
• Ability to perform under pressure.
• Strong power point / excel skills / technology skills (power Bi, data analytics) are an added advantage.
• Demonstrate HSBC Values (we value difference, we succeed together, we take responsibility & we get it done).